Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,647)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing customer retention and increasing order values through customizable loyalty programs, including rewards, referrals, and VIP tiers. They praise its user-friendly interface and reliability. The customer support team is frequently commended for being responsive and providing creative solutions to improve loyalty programs, significantly boosting customer loyalty and satisfaction.

May 7, 2016

Awesome app, just perfect to get started with a loyalty program for your online store. Discovered the app quite by chance and happy to install it and launch our version of loyalty/give-back program

Styleaura
India
About 5 years using the app
April 3, 2024

Great support as always, thanks Andreandana!

Quan Shui Wet Market
Singapore
Over 3 years using the app
Smile.io replied April 4, 2024

Thanks for the kind words, we'll make sure Andreandana sees them!

Take care!

Yours in Loyalty,

✨ The Smile Support Team ✨

Edited November 14, 2023

Good support, was easily able to answer my question.

Custom Equine Nutrition
United States
About 5 years using the app
Smile.io replied June 29, 2023

Thank you so much for taking the time to leave this lovely review!! We appreciate it so much & we look forward to continuing to impress 🤩

Smile Team✨

Edited June 24, 2016

Sweet Tooth is always improving for the best! We can now cash in points through our pos system... Awesome App!

The New U Salon
United States
About 5 years using the app
January 20, 2017

We have been using this app for a couple months now and it has proven to be a great way to engage our customers more with our business and it definitely helps to get a lot of returning customers. The customer support has been great as well, we have loved working with the Sweet Tooth team.

Sparkle In Pink
United States
About 5 years using the app
February 23, 2018

Love the app! Had a little trouble at the beginning with Reward Codes but after chatting with Maggie she cleared everything up and not only told me how to fix my problem but went ahead and fixed it for me!

Bks Brand Name Clothing
Canada
About 5 years using the app
April 11, 2019

This app is a MUST HAVE for all e-commerce store owners that want to take their customer's user experience to the next level with customized rewards program.

Not only that, the fact that they have customer support chat using another one of our favorite apps (Intercom.io) is a plus. Shoutout to Kellen and Maggie for the great support! :-)

- Kyle Musser
Digital Marketing Director

www.fit365.com
United States
About 5 years using the app
Smile.io replied April 11, 2019

Thanks Kyle! We really appreciate the five-star review and the awesome feedback about our app and Support team. 😄

April 11, 2024

Great service today when I was having an issue. It was resolved quickly.

Distinctively Hers
United States
About 3 years using the app
Smile.io replied April 13, 2024

Thank you so much for sharing, we are happy that we were able to help! 💖

April 14, 2022

We use this app for our rewards and referrals. It is easy to integrate, but doesn't reward perfectly with our subs platform, and rewards aren't super easy to configure, but I think it's probably the best platform available and setup is minimal. Customer service is great.

Lazy Flora
United Kingdom
About 5 years using the app
Smile.io replied April 16, 2022

Thanks for leaving your honest feedback! Hearing this is really important for us as we try to develop the product more to better fit the needs of our merchants in the future. We're happy to hear that our support team was able to help you! Hopefully, as we release more features, you are able to find everything you need 💕

Edited September 11, 2017

Updated to 5 stars. I accidentally deleted this app. I got Shopify's team to help me track it down and thankfully re-activated it. One huge bonus was they kept my program paused, so my customer's points were all safely saved! YAY!!!!

This is a super sweet app! One star off as I was hoping to customize the order of the list of the rewards that pop up. I am looking to increase social media engagement and shopping, so I'd like those two to be the top two icons for the rewards. Else everything in this works fantastically. Especially the customer service is amazing!

Kara Weaves
India
About 5 years using the app