Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,649)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing customer retention and increasing order values through customizable loyalty programs, including rewards, referrals, and VIP tiers. They praise its user-friendly interface and reliability. The customer support team is frequently commended for being responsive and providing creative solutions to improve loyalty programs, significantly boosting customer loyalty and satisfaction.

Edited June 10, 2024

As always Smile is amazing to work with. Joshua was kind, helpful, professional, and extremely personable. Felt like I was hitting up a buddy for some help and he was more than happy to do all he could. Our customers love our rewards system but I love working with companies who take care of their customers and Smile is definitely that.

2023 Update: Smile is still out here killin' it. Angie helped pull manual reports for us on a weekly basis over a 9-week program we ran. The team truly goes above and beyond - thank you Angie!

Death Wish Coffee Company
United States
About 8 years using the app
Smile.io replied August 10, 2021

Oh my goodness, thank you SO much! 😭 I always enjoy chatting with you, Kelly! You've made my year 💖
As always, reach out anytime! Happy to help!
- Tess

September 15, 2022

I love this app and any time I have contacted support they are always very helpful! My customers are enjoying using their rewards both in store and online!

Remedy By Jess
United States
About 8 years using the app
Smile.io replied September 16, 2022

Thank you so much for taking the time to leave this lovely review 🙌 It was great chatting with you & we're so happy to hear your customers are loving Smile too 🤩

💖 Lisa

March 30, 2015

Very impressive customer service, had a problem with setting up the badge but Mike resolve it in no time despite i am yet a 'paying' customer.

Thumbs up...

Little Cherry
Singapore
About 8 years using the app
July 16, 2016

Best loyalty program we have used!

Vaquatics
United States
About 8 years using the app
July 12, 2016

Use sweet tooth for our site lololids.com great way to boost sales and reward loyal customers!

Lolo Lids
Canada
About 8 years using the app
April 10, 2017

This app is wonderful!! My favorite feature is that all our customers are known, even if they have created an account or not. That way when they do go back and create an account all their prior purchases automatically get added so you don't have to do it manually! We have had great success with our customers using this app!

Ivy City Co
United States
About 8 years using the app
January 23, 2017

Great App, so easy to use and support is great! This has boosted sales on my website www.stickershop.co.uk

Stickershop1
United Kingdom
About 8 years using the app
Edited October 16, 2024

Fantastic experience with the customer service team! Any questions I had were answered quickly, and they made sure I understood all the benefits of the program. It’s clear they genuinely care about providing a great customer experience. Highly recommend!

One Love Organics©
United States
About 8 years using the app
Smile.io replied November 25, 2020

Thank you so much for your review and for sticking with us for so long 💖

January 11, 2024

The Smile team was incredibly helpful in sorting out an issue we had with app integration. It's always great to have kind and knowledgeable staff backing up a product. Thanks for a great product!

Charliemadison Originals LLC
United States
Almost 8 years using the app
Smile.io replied January 13, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 🙌

Don't hesitate to reach out if you have any questions. We're always here when you need us!


Smile Team ✨

December 21, 2023

We've been using Smile since 2017 and just wanted to drop a review to say they're great. Having a rewards program that's easy to use and manage is amazing. Lots of good features and helpful customer support.

Frostbeard Studio
United States
Almost 8 years using the app
Smile.io replied January 4, 2024

Thanks so much for taking the time to write this review!! We appreciate it so, so much & look forward to seeing your business continue to grow 🤩🚀🌈 It's wonderful to hear that you find Smile easy to use and our Support Team to be helpful 😊

Don't hesitate to reach out if there is anything we can help you with! 💖

- Smile Team ✨