Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,647)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing customer retention and increasing order values through customizable loyalty programs, including rewards, referrals, and VIP tiers. They praise its user-friendly interface and reliability. The customer support team is frequently commended for being responsive and providing creative solutions to improve loyalty programs, significantly boosting customer loyalty and satisfaction.

October 14, 2016

Easy to use and quick setup. We are excited about our new loyalty program Good JuJu Rewards!

Juju Boutik
Canada
Almost 5 years using the app
April 28, 2022

Very useful app to help us engage with our customer base! Support team is always friendly and helpful!

Elizabeth Mott
United States
Almost 5 years using the app
Smile.io replied April 28, 2022

Thank you for your kind words! So happy we are able to help :) -Jade <3

November 15, 2023

Nicole and Joana were quick, helpful and straight to the point on the solution I needed. Being in Customer Service myself, I can't give them enough stars for their great assistance! Thanks Nicole, Joana and Smile Team!

She Reads Truth
United States
Over 4 years using the app
Smile.io replied November 16, 2023

Thanks for taking the time to leave us a stellar review and the kind words about Nicole and Joana! They really are stars and we're so glad they were able to help you so much 🫶

Yours in Loyalty,

✨ The Smile Support Team ✨

October 27, 2023

Program is great!
Top Notch customer service!
They are quick to respond and even quicker with the solution!

Pastime Sports & Games
Canada
Almost 5 years using the app
Smile.io replied October 30, 2023

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

Edited December 18, 2021

So far so good... My shop is not open as of yet im getting set up. So far what I see is good. I can't wait till the beginning of the year to open.

Essence Of Nature LLC
United States
Almost 5 years using the app
Smile.io replied December 24, 2019

Thanks so much for your review ✨ How exciting! Best of luck and please let us know if we can help with anything!

January 12, 2024

We've been using Smile for about 5 years now and it's become a crucial part of our business. All the features we need from a loyalty platform, great customer service, good value and most importantly it delights our customers.

KLORIS
United Kingdom
Over 4 years using the app
Smile.io replied January 16, 2024

Thanks for leaving a review! Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

April 25, 2022

User friendly interface, great customer service, looking to get it set up with a few other brands in our company. Very great!

Kalahari Snacks
United States
Almost 5 years using the app
Smile.io replied April 25, 2022

Thanks so much for leaving a review, it was a pleasure helping you today :) -Jade <3

December 13, 2023

It is the best rewards program for your customers! Also, Lisa is a huge help for any questions about the app! Thank you, Lisa! You Rock!!!!

Aromatic Infusions
United States
Over 4 years using the app
Smile.io replied December 15, 2023

Thanks so much for taking the time to leave such kind words about both our app and Lisa! We agree, Lisa rocks 😎

Yours in Loyalty,

✨ The Smile Support Team ✨

June 15, 2021

Absolutely Fantastic! Very easy to navigate and use, friendly interface, I don't think I could use any other app.

Rogue Online Pty Ltd
Australia
Over 4 years using the app
Smile.io replied June 15, 2021

Thank you for your awesome review! This definitely inspires us to provide more quality products and services to our merchant. ✨

February 8, 2024

Lynn was so patient and persistent with getting us the help we needed!

Blue Layne Boutique
United States
Over 4 years using the app
Smile.io replied February 10, 2024

WE are delighted Brandon was able to resolve your issue. Please reach out if there is anything else we can help with.

Cheers

The Smile team 🤩