Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,634)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer retention and increasing order values through its loyalty and rewards programs. They praise its user-friendly interface and customizable features that integrate seamlessly with Shopify POS. The customer support is noted for its responsiveness and effectiveness, making setup straightforward. Merchants appreciate the app's robust functionality and exceptional service, noting significant satisfaction with its long-term performance.

Edited April 21, 2020

what is this ???? do you guys do testing of the product before releasing it ....contact me i will give you detail

Mama's Station
United States
1 day using the app
Smile.io replied April 22, 2020

Hey there! Thank you for your review. So sorry about whatever you experienced! I've sent you an email to learn more.

August 21, 2023

App gets installed and then refreshes constantly and never works. Tried reaching out to customer service and they said they couldn't see my site as installed even after sending a screenshot. The app is not functional or user friendly.

CoastalGlowSkinClinic
United States
1 day using the app
Smile.io replied August 22, 2023

We're so sorry to hear that you're having a less-than-ideal experience with your program launch! I believe our support team was able to resolve this quickly, regardless, I've ...

October 8, 2019

Cannot create multiple tier systems like Sephora. Too bad, it seems like a popular app. Check out Growave instead to do multiple tiers.

Scarflings
Canada
About 23 hours using the app
Smile.io replied October 8, 2019

Thank you for reaching out! We've sent an email your way with more information! 🙂

July 18, 2018

This is a scam.

The app claims that it will reward your customers for sharing your shop on Facebook and Twitter. However the app does not track any sharing and just gives free points to customers for NOTHING. I reached out to their support team and they do not respond.

Business relationship is all about trust and if they are able to be misleading on such important information then from my point ...

Tuteleriebatistas
Benin
About 17 hours using the app
February 13, 2022

Doesn't work for customers without an email .... so this is useless for a POS where most of my customers don't have an email registered.
And poor support ... says "Hi", then no answers after more than 30min. Could at least say that it is not possible to import points for client without an email instead of wasting my time.

La Baie des Anges
France
About 8 hours using the app
Smile.io replied February 14, 2022

Thank you so much for letting us know about the experience you had! This is FAR from our standard level of service that our merchants have come to expect from us, and we will ...

September 23, 2019

Wich kind of app dont allow you to change the languaje?? So bad, a waste of time if you want to open a store in any other languaje without paying 50 per month.

PREAKY
Spain
About 6 hours using the app
Smile.io replied September 23, 2019

Thanks for the feedback! We'll be in touch to chat more!

September 1, 2017

Very great system & idea. However, the actual end product does not work whatsoever. Whenever a customer tries to register a rewards account, the page just refreshes, that's it. I would love to use this app because of it's great integrations, hoping for updates soon!

Last Free Souls
United States
About 1 hour using the app
December 29, 2020

I try this app Make a mistake in the spealling of the name of the point. Now i cant changed the name ! Thats a bummer. Need to pay to maje this change ‍♀️

AM et Co
Canada
About 1 hour using the app
Smile.io replied December 29, 2020

Hello there! You should be able to change the points branding name in Program > Points under 'Points branding' on the free plan!
We've sent you over an email to help out ...

Edited February 11, 2017

Misleading for the free account.

I would say that the worst thing is tha they insist paying at least $60 per month in order to remove a giant branding logo, I would have given a 5 star review otherwise.

Furthermore, they limit a lot of features unless you pay, which would be bearable if they didn't decide to openly brand the rewards form. I would not recommend downloading this app if you are a ...

Exephis Gadgets
United States
29 minutes using the app
December 11, 2016

It looks really great however many of the option that are advertised i.e. customer receiving points on spending are only available on paid version. I probably would not have downloaded the app if this had been clear. I felt a little miss guided.

Mitty Burns
Australia
25 minutes using the app