Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,641)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer retention and increasing order values through its loyalty and rewards programs. They praise its user-friendly interface and customizable features that integrate seamlessly with Shopify POS. The customer support is noted for its responsiveness and effectiveness, making setup straightforward. Merchants appreciate the app's robust functionality and exceptional service, noting significant satisfaction with its long-term performance.

December 7, 2019

limited can do little with it. I was expecting more but unfortunately is set up for a payment plan. I need to make money to start spending money on this first.

OneStoreBlast
United States
2 months using the app
Smile.io replied December 9, 2019

Thank you for the feedback! We'll be in touch with some resources to help! 🙂

September 5, 2016

Nice app if you just want to have the basic features. Says that it's a free app but the majority of its' features are a pay per month service.

Ink Ales
United States
2 months using the app
Edited March 27, 2018

This is a honest review of the Smile.io app. I love the concept of points, referral, and VIP programs. Its a good way to grow your brand providing incentive marketing to your brand however, if you want start off using the free plan. It's going to be frustrating because the launcher or icon is going to block your live chat support if you have any and block social proof pop up as well. The icon ...

Grizzlygadget
United States
About 2 months using the app
October 20, 2021

We have had this app in our store for a while now. While it promises a lot, the issue is you need to pay 200USD a month, just for the nudges feature! If you ask me, the nudges feature is something that's should be included on the $49 tier plan, as its so integral to the app bringing any sort of revenue. Asking a small store to play $200 a month just to make use of an integral feature just isn't ...

Cancha
United Kingdom
About 2 months using the app
Smile.io replied October 20, 2021

Thank you so much for taking the time to leave us this review & your thoughts! We really appreciate feedback like this. We've sent over an email to help out some more with ...

June 28, 2019

Seems like a great app to use. Two things that stop me from using it is lack of translation support, and lack of font customization.

apotekos
Croatia
About 2 months using the app
Smile.io replied July 2, 2019

Thank you for the feedback! We've sent an email your way for more information. :)

May 18, 2017

This is a mixed review. I absolutely loved it but very reluctantly had to uninstall. During the trial period I could not relocate the popup from the bottom right corner and it was obscuring important aspects of the store. Something had to go. I was not prepared to pay for the privilege of changing the display location. Technically, it's a fantastic app and absolutely superb. I would have ...

Scandishop Online
Australia
About 1 month using the app
September 27, 2017

Would be SO much better if this was integrated into the user's account info instead of them having to have an ugly circle on their phone all the time. I'm surprised this app makes any money due to that. People HATE having stuff like that in their faces. Having said that, the IDEA of the app is great.

Black Velvet Indulgence
United States
About 1 month using the app
April 18, 2017

good so good .i can try ,because first one for me

Pragola Inc
United States
About 1 month using the app
May 3, 2023

Very good app, would use it if it offers multi-language for one store. Already in 2021 it was mentioned that Smile wants to integrate it but 2023 and still no option for it. Best app but in todays multi-lingual world a pitty you do not offer. Other apps like Bon Loyalty are soooo much cheaper and they offer multi-languages with good translation. Hope you change this asap. then I might come back ; ...

Mālama
Switzerland
About 1 month using the app
Smile.io replied May 4, 2023

Thank you so much for taking the time to share your thoughts with us - it helps us improve continuously and maintain our growth mindset. At the current time, there isn't an ...

June 28, 2016

Seemingly simple to set up but if the shop is already in play and trying to convert from another reward system, this can be very time consuming to manually migrate. Paid for SMB service for phone support but no inbound service is available. Set an appointment for a call and no phone call happened, this is not the way you want to start a paid service. Sweet tooth gets high marks for ease of use ...

Tricky Vapor
Canada
About 1 month using the app