Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,700)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its loyalty and rewards features that boost customer engagement and retention. They appreciate its user-friendly interface, customizable loyalty programs, tiered rewards, and referral systems. The integration with Shopify is seamless, ensuring easy management. Its performance is reliable, and customer support is noted for being responsive and effective in providing assistance and resolving issues quickly.

March 3, 2025

Very helpful and followed up to make sure everything was good.

Starry Night Creations
United States
6 months using the app
Smile.io replied March 6, 2025

Thank you so much for taking the time to leave this review! We really appreciate it 💖

November 29, 2024

We had an issue with Smile where the birthday points weren't being added but Ezra was able to quickly and efficiently resolve this issue and keep me updated along the way.

RAVE Coffee
United Kingdom
Over 4 years using the app
Smile.io replied November 30, 2024

Thank you for taking the time to leave this review! We're so glad to hear that you had a helpful experience with Ezra 🤩

December 5, 2024

Amazing customer service! The team is quick to respond and super helpful. Shelby did a great job of helping us with our issue. Highly recommend!

The Oil Bar
United States
Over 5 years using the app
Smile.io replied December 7, 2024

So glad Shelby was able to assist you and thank you for your lovely review! :)))

December 3, 2024

Ezra was fantastic! Super helpful, clear, and patient in guiding us through resolving an issue with our site. His instructions were spot on and easy to follow—he even highlighted exactly where the problem was and how to fix it step-by-step.

Thanks to him, we had everything up and running in no time, and the Smile app is working perfectly now. Really appreciate the quick support and ...

Pacific First Aid
Canada
6 months using the app
Smile.io replied December 4, 2024

Thanks for leaving a review! We agree that Ezra (!!!) is indeed excellent 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

February 6, 2025

Helped me fix it

Suppz
United States
Over 6 years using the app
Smile.io replied February 8, 2025

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

March 7, 2025

Angie was great to work with. We've been loving smile for our customers!

Dog Daze
United States
Over 1 year using the app
Smile.io replied March 11, 2025

We really appreciate this lovely review - thank you! So happy to hear you and your customers are loving Smile!

February 4, 2025

So far so good, we installed it yesterday morning, by yesterday afternoon we were very comfortable with it. The app is easy enough to use and feels like Shopify which is handy and we can change it enough to feel like it's part of our site.

I had a question about whether I can assign points to previous customers, so if I had someone who had placed four orders in the past can I reward them by ...

The Chiswick Gift Company
United Kingdom
3 days using the app
Smile.io replied February 6, 2025

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

January 20, 2025

We had a few questions about how the app works, during setup and support was great about getting back to us with informational answers. We're just getting started but excited about the possible ways to configure our particular loyalty program because smile.io makes it possible with all of its detailed options.

Fabric Depot
United States
6 days using the app
Smile.io replied January 22, 2025

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

December 15, 2024

several agents replied to my questions quickly very friendly and helpful even for a basic plan user...

Vshine Silk and Shine
United Kingdom
About 1 year using the app
Smile.io replied December 17, 2024

Thank you for taking the time to review Smile! We really appreciate it 🤩

Don't hesitate to reach out if you have any questions. We're always here if you need us!

Smile Team ...

January 8, 2025

the support we have received from Jade has been incredible!

DR.VEGAN
United Kingdom
Over 3 years using the app
Smile.io replied January 9, 2025

Thank you for taking the time to leave this review! We think Jade is pretty incredible too 🤩