Smile: Loyalty & Rewards
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (6,501)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its effective loyalty programs that boost customer retention and increase average order values. It is easy to set up and integrates seamlessly with Shopify, featuring loyalty landing pages and visible points on product pages. The customer support is praised for being responsive and efficient, often resolving issues quickly. However, some merchants express concerns about the pricing for higher tiers. The app is valued for improving customer engagement and driving sales.
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Jade was great help and provided 5 star service in getting our program up and running!
Thanks for leaving a review! We agree that Jade is indeed excellent 💖
Don't hesitate to reach out if you have any questions.
Smile Team ✨
Customer service was great! Lisa was very patient and helpful.
Thanks for leaving a review and the kinds words for Lisa! We agree. 💖
Don't hesitate to reach out if you have any questions.
Smile Team ✨
Quick and easy to reach customer service.
Thank you for talking the time to leave this review. We are so glad our customer service was easy to speak to!
Karen was such a huge help. She helped answer all my questions and got me going in the right direction.
Thank you so much for taking the time to leave this review!
We really appreciate it 💖
Don't hesitate to reach out if you have any questions,
Smile Team ✨
Super awesome and helpful support.. Prob the best Loyalty & Rewards app you can use on Shopify right now by far..
We are so happy to hear you found both the product and service to be great - we look forward to supporting you in the future :)))
I had some concerns regarding my plan order maximum being reached, and Andreandana was so helpful to assist me. She listened to my concerns and came up with a solution.
Thank you very much!!
(I still think there should be another tier between the $49.99/mo and $200/mo option)
Thanks so much for taking the time to leave a review!
- Smile Team ✨
Andrea helped me w a problem I could not figure out. Easy directions from her and voila!!!
Thank you so much for the 5-star rating 💖
If you need any help, please do not hesitate to reach out.
Smile Team ✨
Great services! thank you Lynn and Ezra.
Thanks so much for taking the time to rate us 5 stars! 🤩
- Smile Team ✨
Updated review: Customer service contacted me after my first review and we were able to find a solution based on my seasonal company. I think they have a great customer service and for that I give them a 5 stars. I want to say that I hope that in a near future they will offer more packages. Right now it goes from 0$ to 50$ and nothing in between. Maybe with one or 2 options in between they would have even more users.
Previous review:
I have used this apps for a year or so. This was a wonderful app until they switched some features. After it was switched over I could still edit customer profiles for awhile but not anymore - super frustrating. They created a forcing function to make you upgrade even if you don't want to. Really disappointed. I am a seasonal business so some months I have 100 orders and other months 350 orders but because of that, I would need to upgrade to the 49$/month plan and I think it's way too expensive. Not a good solution for small businesses.
Thank you so much for taking the time to leave this review! We really appreciate it 💖
I'm glad we could work on a solution that makes sense for your business. Don't hesitate to reach out if you have any further questions. We're always here when you need us!
Smile Team ✨
Joana did great she give us a lot of input to optimise our smile program:)
Thanks so much for taking the time to leave this review! We really appreciate the kind words and are so happy to hear Joana was able to help you optimize your program 💪
Lynn - Smile Team ✨