Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,470)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty programs that boost customer retention and increase average order values. It is easy to set up and integrates seamlessly with Shopify, featuring loyalty landing pages and visible points on product pages. The customer support is praised for being responsive and efficient, often resolving issues quickly. However, some merchants express concerns about the pricing for higher tiers. The app is valued for improving customer engagement and driving sales.

August 21, 2024

Ezra and Angie offered such fantastic support-thank you very much! Sophia at Tegen Accessories

Tegen Accessories
United Kingdom
Almost 5 years using the app
Smile.io replied August 23, 2024

Thank you for your kind words and for leaving a review! 💖 It was our pleasure to help!

- Angie and the Smile Team✨

October 3, 2024

Jade was great help and provided 5 star service in getting our program up and running!

Disc Golf Swag
United States
3 months using the app
Smile.io replied October 6, 2024

Thanks for leaving a review! We agree that Jade is indeed excellent 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

Edited October 26, 2024

Karen was such a huge help. She helped answer all my questions and got me going in the right direction.

Rowdy South
United States
About 2 months using the app
Smile.io replied September 19, 2024

Thank you so much for taking the time to leave this review!

We really appreciate it 💖

Don't hesitate to reach out if you have any questions,

Smile Team ✨

October 8, 2024

Customer service was great! Lisa was very patient and helpful.

SneakerBAAS
Netherlands
Almost 5 years using the app
Smile.io replied October 11, 2024

Thanks for leaving a review and the kinds words for Lisa! We agree. 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

July 23, 2024

I couldn't figure out why my customers haven't been able to redeem their points with Smile and she was able to explain it to me.

Accessory Fix LLC
United States
Almost 4 years using the app
Smile.io replied July 25, 2024

Thank you for your review! We are so glad that you had your questions answers clearly :)

August 26, 2024

Great app and fantastic support. We have been running our rewards programme for around a month now and have already seen good results. Highly recommend.

Bluebellgray
United Kingdom
2 months using the app
Smile.io replied August 28, 2024

Thank you so much for taking the time to leave a review! We really appreciate it 💖

The Smile Team ✨

September 2, 2024

Amazing customer service! The staff was very knowledgeable and helpful. They immediately answered my questions and concerns when I needed them. The program itself is beneficial in maintaining consumers!

Bellbees
Canada
Over 1 year using the app
Smile.io replied September 4, 2024

Thanks so much for taking the time to leave a review! We genuinely do appreciate it 🙏

Yours in Loyalty,

✨ The Smile Support team ✨

September 26, 2024

Joana did great she give us a lot of input to optimise our smile program:)

Lifters Wear
Germany
Over 3 years using the app
Smile.io replied September 27, 2024

Thanks so much for taking the time to leave this review! We really appreciate the kind words and are so happy to hear Joana was able to help you optimize your program 💪

Lynn - Smile Team ✨

October 10, 2024

Andrea helped me w a problem I could not figure out. Easy directions from her and voila!!!

Selah James
United States
2 months using the app
Smile.io replied October 12, 2024

Thank you so much for the 5-star rating 💖

If you need any help, please do not hesitate to reach out.

Smile Team ✨

October 14, 2024

Great services! thank you Lynn and Ezra.

flowers alley
Australia
About 3 years using the app
Smile.io replied October 16, 2024

Thanks so much for taking the time to rate us 5 stars! 🤩

- Smile Team ✨