Smile: Loyalty Rewards Program
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (6,647)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for enhancing customer retention and increasing order values through customizable loyalty programs, including rewards, referrals, and VIP tiers. They praise its user-friendly interface and reliability. The customer support team is frequently commended for being responsive and providing creative solutions to improve loyalty programs, significantly boosting customer loyalty and satisfaction.
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Love it! Lots of great perks for my customers. I was able to customize the pop up to fir the theme of my store and the notifications allow my clients to see their rewards allotment with one click!
You guys need to add a lot of things, analytics by customer and what time frames they signed up etc in addition to how many total people are signed up for the rewards program per your individual store and more background statistics on how the customers are interacting with the points they are using on a month-month basis. It would be nice to see which customers signed up which months and which customers got more points after a given month to align them with campaigns running on our site. NONE of this is available. Very plain, cut & dry rewards program.
Easy to setup. Customers love it. Great chat-based customer service! ...............................
Thank you so much for sharing your experience! 💖
So happy to hear that we were able to help out :)
The app is great and I would give it 5 stars if it didnt have 1 glitch that they still have not fixed... If you use their referral program, there is NO way to prevent fraud. So that means, customers can create multiple emails and get the referral discount without ever being blocked. So customers are repeatedly using a referral discount on every order without the app stopping it or blocking it. So in the end, you end up losing more money than making money from the referrals. But the rewards portion part works great and has no issues!
Thanks so much for sharing this! 🙏 Feedback like this really helps ensure that we can provide the best experience possible for all of our merchants. 🙌 We’re always working on making the referral fraud prevention measures better! We're sending an email your way with a more detailed explanation and with the best ways to mitigate this moving forward 👍
I like how the app connects to my online and pos system. It makes it easy for myself and the customers!
We're so happy to hear our app is easy for everyone at your store :) thanks so much for the five-star review!
This is a very cute app for your customers to earn rewards, it always works great, and customer service is available immediately through instant messaging and they are very knowledgeable. I highly recommend this app.
Thank you for the super kind words! We're so happy that you think the app is cute (shout out to the design team at Smile!) and works great for your store. The 5 star rating is also so so appreciated! 🎃
My Bombshells will Love it!! It's going to be a good way to build my client base and my Bombshells get rewarded for shopping and referring a friend.
Sweet Tooth has helped us retain customers & rewards them with sales on our site!
Smile is easy to use and customise, we like it. Had some great assistance via their Live Chat today - thank you Joshua!
Thanks for the great feedback! It was my pleasure chatting with you today! 😄Best of luck with your bonus event! 💸
Cheers,
Joshua - Smile Team 🧙♂️
The Smile app is great, as is their customer service! Highly recommend. And the loyalty program is great for our customers!
Thank you so much for this amazing review 🤩 Glad to hear that you're loving the app so far!