Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,648)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing customer retention and increasing order values through customizable loyalty programs, including rewards, referrals, and VIP tiers. They praise its user-friendly interface and reliability. The customer support team is frequently commended for being responsive and providing creative solutions to improve loyalty programs, significantly boosting customer loyalty and satisfaction.

September 18, 2016

Just set up. Was very easy so far.

Phillys Equine
Australia
Over 4 years using the app
March 31, 2019

Great app. A lot of great features to help build loyal customer base including referral program, social sharing and integration with other apps.
www.misthub.com

MistHub
United States
Over 4 years using the app
Smile.io replied April 1, 2019

Thank you for the 5-star review and for your feedback! We're so happy you've had so much success using our app. :)

Edited July 5, 2024

Happy with this program. Could do with some improvement with regard to functionality but I think this will improve over time. We will continue to use it.

Byron Bay Gifts
Australia
Over 4 years using the app
Smile.io replied January 21, 2022

Hi there,

Thank you for sharing your honest feedback. We've reviewed the conversation and agree that your experience didn't match our usual high standards on this occasion.

One of our experience team leaders has followed up with you directly to address this.

We look forward to working together to make things right.

Edited August 7, 2024

There is a free option which was a great place for us to start. Once we got a hang of it, it was super easy to use & works great for a small e-commerce

The Growers Exchange
United States
Over 4 years using the app
Smile.io replied December 29, 2022

Thanks for your review! We are so glad you found the app easy to use and you're enjoying all of the features!

- Hannah & The Smile Team :)

September 11, 2017

Recently got this app and am very impressed with how clean it is visually and the features on the free plan.

We take a great deal of pride in our brand and the visuals that accompany it. The design customizations of this app allow us to build a program that matches our brand and does not look like an afterthought.

Playing around with all the features and customizations now, but so far really impressed!

I will post an update after a few weeks.

Lifeline Supply
Canada
Over 4 years using the app
March 5, 2024

Great so far - reasonable pricing, great customer support by Andrea, plenty of functions. If they add multiple language possibility, would give them 6 stars :)

NIASHA
Switzerland
Almost 4 years using the app
Smile.io replied March 8, 2024

Thanks for your 5 stars! We hope you continue to enjoy the app :)))

Edited July 6, 2020

This is the best rewards app hands down. Integrates with just about everything. Great customer service too! Maggie is simply the best.

TBD Liquids
United States
Over 4 years using the app
Smile.io replied July 14, 2020

Thank you so much for your review! We're honoured! 😄
We agree - Maggie is awesome!

September 13, 2016

Awesome app! Install was super easy and a great way to increase brand loyalty!

Bobby And Bambis Gourmet Bakery
United States
Over 4 years using the app
November 14, 2023

Our customers love their Smile rewards and we love Smile because it generates return purchases. Customer service is also 10/10!

Caterkids Hawaii
United States
Over 4 years using the app
Smile.io replied November 16, 2023

We're so glad to hear that your customers are enjoying the rewards that your Smile program provides. This is what it's all about!

Also thanks so much for the 10/10 rating! Our team is so ecstatic to see this from a happy merchant 🙂

Yours in Loyalty,

✨ The Smile Support Team ✨

July 11, 2024

Smile is an excellent loyalty and rewards program app. Angie from the support team was very helpful in getting our program set up. Highly recommend Smile!

LookHUMAN
United States
8 days using the app
Smile.io replied July 15, 2024

Thanks so much for leaving a review! I'm glad I could help

- Angie and the Smile Team