Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,481)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty programs that boost customer retention and increase average order values. It is easy to set up and integrates seamlessly with Shopify, featuring loyalty landing pages and visible points on product pages. The customer support is praised for being responsive and efficient, often resolving issues quickly. However, some merchants express concerns about the pricing for higher tiers. The app is valued for improving customer engagement and driving sales.

Edited April 23, 2024

very happy with app, customers love our smile rewards. Good customer support

Annanda Chaga
Canada
Over 7 years using the app
June 6, 2022

I just started using the Smile app for our company so I was a bit unsure of what I was doing. I chatted in with their customer service and it is amazing! I chatted with Jade and she was friendly, knowledgeable, and quick to respond.

TruSelf Organics
United States
Over 7 years using the app
Smile.io replied June 6, 2022

It was a pleasure chatting with you today! Thank you for taking the time to leave a review :) -Jade <3

August 1, 2017

Abby was truly very helpful and patient in solving our issue! It is nice to have such a great customer experience from time to time as not many of them exist nowadays! Keep it up Abby :)

Mums Bumps
United Arab Emirates
Over 7 years using the app
Edited July 18, 2024

Very happy with Smile! Hannah was super helpful in upgrading our account and we are looking forward to using the new features on our store Beserk and seeing how it can grow our business. Thankyou! x

Beserk
Australia
Over 7 years using the app
Smile.io replied September 16, 2023

Thank you so much for your kind review we really appreciate it. I've reached out via email to provide more info on the invoice feature we appreciate the feedback and will do what we can to action them.

Best regards

Smile team

Edited January 27, 2024

Lynn was very helpful in solving my issues. The app we have been using for many years and works good.

Thehookah Com
United States
Over 7 years using the app
Edited December 18, 2023

Great support! Prompt to reply and walked me through the steps with screenshots. Thank you Lisa!

ProteinWise
United States
Over 7 years using the app
Smile.io replied May 25, 2020

So glad to hear that Maggie did such a great job! Thank you for your review - please don't hesitate to reach out to support if we can help with anything else!

August 3, 2017

Fantastic app, works exactly as described. Installing was easy. Well worth it.

Casebuddy
Australia
Over 7 years using the app
Edited March 12, 2024

Chicobab
Canada
3 months using the app
Smile.io replied February 15, 2024

Thanks so much for taking the time to leave us a review! We really do appreciate your taking the time to leave feedback and would love to hear if there's anything else we can do better to earn that extra star in the future 🙏

Yours in Loyalty,

✨ The Smile Support Team ✨

November 1, 2023

Helped with my questions super fast and easy! :)

The Love Mich® Collection
United States
About 7 years using the app
Smile.io replied November 3, 2023

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!


Smile Team ✨

Edited March 23, 2023

Great! Easy to use, super friendly staff, works great with our website

thanks
topdognutrition.co.nz

Topdog Nutrition
New Zealand
About 7 years using the app