Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,481)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty programs that boost customer retention and increase average order values. It is easy to set up and integrates seamlessly with Shopify, featuring loyalty landing pages and visible points on product pages. The customer support is praised for being responsive and efficient, often resolving issues quickly. However, some merchants express concerns about the pricing for higher tiers. The app is valued for improving customer engagement and driving sales.

Edited November 7, 2019

Great app. great customer service, I got help from Maggie today, it was very quick response, I hope our clients can redeem their points from now on. Thank you!

Your Skin Care Clinic
Canada
About 7 years using the app
Smile.io replied November 8, 2019

Thanks so much for your glowing review! We're so glad that our awesome support team was able to help ✨

June 30, 2023

David was very helpful. Quick and concise, gave me the answers I needed and in a timely manner. He even went out of his way to give me information and data I requested so I could decide on the right plan.

De Soto Sport
United States
About 7 years using the app
Smile.io replied June 30, 2023

We really appreciate you taking the time to leave us a review I'm glad we were able to help you.

Best regards

The Smile team

October 17, 2023

Efficient and helpful service from Smile team on inquiries had!

Paula's Choice Singapore
Singapore
About 7 years using the app
Smile.io replied October 18, 2023

We are so grateful to have you as a merchant and really appreciate your kind review.

Please reach out if we can help with anything else.

Cheers

The Smile Team

September 2, 2016

So far so good, this is a great way to boost loyalty and made super easy by Sweet Tooth.

Ranas Bakery
United Kingdom
About 7 years using the app
April 7, 2017

great app ! hoping it could be cheaper but this is high quality stuff ! www.oribags.com

Oribags2
Malaysia
About 7 years using the app
March 3, 2022

Smile is a great rewards system and our customers love getting points! It's very easy to understand.

Rivers & Glen Trading Co.
United States
About 7 years using the app
Smile.io replied March 4, 2022

Thank you! 🙏 We're excited to work with you and help bring in those customers! 💯

December 16, 2015

Simple and easy implementation, very straightforward for those of us who are not super tech experts. A great way to automate the process of rewarding your customer's loyalty. Recommended!

Trouvai
Costa Rica
About 7 years using the app
Edited November 21, 2023

Smile.io has helped us establish our custom rewards program and grow our returning customer base. for the past several years. Our customers enjoy using this platform and have grown to know and trust our program. The support team is always helpful and quickly helps us resolve any issues. Would recommend to other companies and brands!

Charlie Hustle
United States
Almost 7 years using the app
Smile.io replied October 27, 2023

Thank you so much for the kind words and for taking the time to leave this review! We really appreciate it 💖 And we are so glad to hear about how Smile has benefitted your business 😊

Please let us know if there is anything else we can do to support you!

Cheers,
Smile Team✨

November 1, 2018

We initial installed this as a way of rewarding our customers... since then the app has been improved time and time again with more options for customisation and ways to reward.

The app continues to grow and is an important part of our business.

Roulette Clothing
United Kingdom
About 7 years using the app
April 12, 2017

Definitely a "Best of Shopify" in our opinion. This app is OUTSTANDING, and not just because of the user-friendliness, awesome features or great functionality, but also because of the customer service. We've interacted primarily with Elli and Kellen, both of whom are absolute rock stars. They've been incredibly helpful and responsive, which is particularly helpful for new Shopify store owners who are busy trying to launch and grow a business. Elli even helped us design and build this beautiful explainer page :-) https://vegetableandbutcher.com/pages/welcome-to-the-loyalty-program. We highly recommend Sweet Tooth for anyone interested in an app that offers loyalty AND referral marketing, and for anyone who needs integration with both Shopify AND ReCharge. There aren't many apps on the market that integrate with both Shopify and ReCharge for referral marketing. In fact, outside of Sweet Tooth, we couldn't find one...

Vegetable And Butcher
United States
About 7 years using the app