Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,484)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty programs that boost customer retention and increase average order values. It is easy to set up and integrates seamlessly with Shopify, featuring loyalty landing pages and visible points on product pages. The customer support is praised for being responsive and efficient, often resolving issues quickly. However, some merchants express concerns about the pricing for higher tiers. The app is valued for improving customer engagement and driving sales.

May 21, 2020

Have been using this for over 2 years. It's highly appreciated by all our customers and I believe has become a reason to for them to come back to us.
Gives a lot of options to choose rewards for different actions. I like that it integrates with other apps, has been a very useful feature for us.
We are on a grandfathered plan so have access to unlimited apps for a reasonable price, however the plans that are available now I feel are quite highly priced for the multiple app integration functionality. I hope the team reconsiders this.

Bumpadum
India
Over 6 years using the app
Smile.io replied May 25, 2020

Thank you so much for your review and honest feedback! We will absolutely take this into consideration, thank you so much!

May 17, 2023

The lovely people from Smile are awesome, super helpful when something is needed and a solution is never far away. Always a pleasure to deal with them and we've been doing so for years. <3

Jimmy Joy

Jimmy Joy
Netherlands
Over 6 years using the app
Smile.io replied May 17, 2023

We're all extra delighted by this wonderful review! 🤩 Pleasure is ours, and we look forward to supporting you in many more achievements to come 🚀

Smile Team 💛

August 29, 2016

Easy to set up, good free starter level, good options. The differences between free and basic levels didn't seem large enough to warrant basic level but we will soon have to upgrade due to customer numbers. Recommended

Ecigzoo
United Kingdom
Over 6 years using the app
August 2, 2016

Great App, very easy to use and manage. A must have for return customers!

Beans 2 Machines
Canada
Over 6 years using the app
October 10, 2016

A great app. Easy to use and our customers love building their points in a variety of ways. Would definitely recommend this app.

Paint Therapie
United Kingdom
Over 6 years using the app
January 12, 2016

Very nice app, and great support team to help out with any issues.

Cubedepot
United States
Over 6 years using the app
March 22, 2017

So far so good. I can't wait to get more customers buying with these incentives!

We Build America
United States
Over 6 years using the app
November 30, 2016

Excellent customer service. Very eager to help. Our customers are so happy to have access to reward codes. Thank you for amazing customer service.
CutieZ KidZ

Cutiez Kidz
United States
Over 6 years using the app
Edited June 26, 2024

The customer support is amazing and I am giving a specific shout out to Brandon! He was so thorough, patient and polite. Solved our issues we had with clear and precise explanations and made it easy for me. Thank you Brandon!

Distilled Bath Body
United States
Over 6 years using the app
March 9, 2017

Easy to use and integrate. My customers are enjoying a rewards program. Would recommend it.

Our Little Closet Fashionably Ever After
Australia
Over 6 years using the app