Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,481)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty programs that boost customer retention and increase average order values. It is easy to set up and integrates seamlessly with Shopify, featuring loyalty landing pages and visible points on product pages. The customer support is praised for being responsive and efficient, often resolving issues quickly. However, some merchants express concerns about the pricing for higher tiers. The app is valued for improving customer engagement and driving sales.

September 20, 2016

This app is well thought out and has a great support team. It was easy to install and set up. We're excited to offer our customers this opportunity and see where it leads our company.

Little Sapling Toys
United States
About 6 years using the app
Edited January 14, 2019

This app is perfect for getting verified customer reviews of products and creating returning customers through its rewards features. We have the free version and it's everything we were hoping for! The app is very easily customized which is important for a non-techie shop owner like me!

I am able to manually adjust rewards points, add/delete customer accounts, and can set any rewards earning/redeeming schedule I want with ease. Very nice!

Bar Soap Shop
United States
About 6 years using the app
Edited September 12, 2024

Fantastic app - good customer service and it currently does everything we need to keep our customers coming back to us! Angie has been a massive help to use when we needed support.

Analogue Wonderland
United Kingdom
About 6 years using the app
October 12, 2018

Writing this review based on the setup process. . . we are just implementing, and we'll see how it goes. Maggie was a great help in walking me through final setup tweaks via Chat. Great to have someone there live to check to make sure you're good to go live! So far so great!

Big Moon Beeswax
United States
About 6 years using the app
April 26, 2016

Awesome App, very easy to setup.

Solebandz
United States
About 6 years using the app
March 17, 2018

Outstanding customer service and great app. Maggie has been amazingly helpful!

Architects Fairies
United States
About 6 years using the app
October 4, 2023

Great app, great customer service (thanks Jade for helping me with a quick fix!).

Clothes & Roads
Canada
Almost 6 years using the app
Smile.io replied October 6, 2023

Thank you for taking the time to leave your kind review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team

June 7, 2016

Great way to boost customer engagement in the online store!

Jess Halls Serendipity
United States
About 6 years using the app
August 18, 2016

Absolutely LOVE Sweet Tooth! Perfect to keep our customers and fans actively engaged!

Man Cards
United States
About 6 years using the app
August 27, 2021

I haven't used it much, but so far everything has been great. Every time I had to contact support (twice, and not for app issues-I just had a couple questions), they were awesome-very helpful. :)

Wicked Sensations
United States
About 6 years using the app
Smile.io replied August 28, 2021

Thank you for your review! We're so glad to hear that the support team was able to help out 💖