Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,662)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing customer retention and boosting order values through its rewarding points system. It features a user-friendly interface with customizable loyalty and referral programs. The app integrates well with Shopify and is noted for its reliability. Customer support is highlighted for its responsiveness and helpfulness in optimizing loyalty programs, making it a valuable tool for improving customer loyalty and business growth.

November 28, 2017

Maggie was super helpful with my trouble of adding loyalty points on my Shopify POS. She fixed it in like 5 seconds. Great app to use for your business. Two thumbs up!

The Lash Exchange
United States
Almost 6 years using the app
October 4, 2016

Great! I am so glad we can begin on this program for our customers without charge at first. This is so great to have.

Eupterrae
United States
Almost 6 years using the app
May 5, 2022

The support team is super fast and helpful with anything I need. They have also been super responsive when I made suggestions about possible additions to the program. Excited to see Smile continue to evolve!

Madrinas Coffee
United States
Almost 6 years using the app
Smile.io replied May 5, 2022

Thanks so much for you kind words and taking the time to leave a review :)

March 2, 2023

We've used Smile for years and love them! They have fast customer service too, which is always a huge help.

The Root Collective
United States
Almost 6 years using the app
Smile.io replied March 2, 2023

Thanks so much for taking the time to leave a review! It was lovely assisting you today <3 -Jade

September 24, 2016

The app is easy to add. I haven't activated the program yet, so i can't truly comment on that. However, I don't like how the app keep up with points and discounts.

Dr Goat Beard Facial Care
United States
Almost 6 years using the app
April 25, 2018

After careful scrutiny, I chose Smile.io for our rewards program. The new interface has improved tremendously and I receive very few questions from my customers about how to earn and redeem rewards. I have seen the direct benefits of retention. And the basic version is FREE???!!! It's a no-brainer.

The main point of this review is to recognize Elli from the support team for helping me through a bind - I had updated to a new theme with a bug of ridiculous code that blocked all apps from working. 3 other app developers couldn't figure it out and Elli pinpointed the issue and helped me fix it. Now everything works perfectly - those other apps should buy Elli a coffee :) Thank you THANK YOU!

My one request for future app functionality would be to find a way to prevent referral fraud - almost everyone who has used our $10 referral incentive has used it on the same household or a secondary email address.

Keep up the great work team!

Takeout Kit
United States
Almost 6 years using the app
May 2, 2018

The Smile.io team worked with us to create a rewards plan that worked for our Shopify store. They responded to requests and questions quickly and helped get us up and running. The Smile.io app interface is easy to understand and navigate for users that aren't technical. Many thanks!

Satimed Usa
United States
Almost 6 years using the app
June 16, 2017

Easy to use! Great app. User friendly

Dazzled Babies Boutique
United States
Almost 6 years using the app
September 28, 2016

this app is incredible! definitely helps drive business. highly recommended to show your customers appreciation for shopping with you

Christoff Christrian
United States
Almost 6 years using the app
Edited May 6, 2024

First of all, we still expect Smile.io to improve and offer comprehensive features, including monthly order reports and customized views, which is important to Shopify sellers to review their usage and evaluate the plan's performance.

Having said that, the CX support team was helpful and reacted to our request efficiently and effectively. Highly recommend the service.

The Wrap Life
United States
Almost 6 years using the app
Smile.io replied September 23, 2019

Thank you for the feedback! We will be in touch to chat more. 🙂