Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,554)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and exceptional customer service, which simplifies setting up loyalty programs. They appreciate the customization options that boost customer retention and engagement, aligning well with their brand identity. The app also increases customer re-engagement and average order values, with seamless Shopify integration and reliable performance.

Edited September 19, 2017

Smile.IO has been awesome for us. It was super easy when we migrated from another rewards program, they took care of everything. When I asked about upgrading to the new platform they took care of all of it within no time at all. They even took care of designing our templates for us to fit our website. And followed up to make sure everything was to our liking. Would definitely recommend.

Tee 4 The Soul
United States
Over 5 years using the app
August 10, 2021

We use Smile to help reward our most loyal customers! The Smile team (thanks, Larry!) is incredibly responsive and super helpful. They took the time to answer a bunch of questions we had, and it’s a pleasure to be working with them!

Antsy Labs
United States
Over 5 years using the app
Smile.io replied August 12, 2021

Thank you so much for taking the time to share your feedback with us. We are so glad that your experience working with our team (and Larry!) has been fabulous!

October 2, 2016

Excellent app and simple to use

Warmandsafe
Australia
Over 5 years using the app
September 11, 2023

An App to recommend! Go for it!

(And also big thanks to Lisa for the amazing Help! (Hero of the Day))

Peppi Gel
United States
Over 5 years using the app
Smile.io replied September 15, 2023

Thank you so much for taking the time to leave a review 🤩 It was a pleasure assisting you!

Lisa - Smile Team ✨

August 2, 2020

We have had great success with this app. We have been a customer for 6 years! All features of the app work nicely and our customers seem to respond well to earning and spending "Peppermint Points"! :-)

BluePeppermint Boutique
United States
Over 5 years using the app
Smile.io replied August 14, 2020

Wow, 6 years! Thank you so much for your support for all this time! 💖

March 15, 2021

We've been using Smile for more years than I can count and have seen huge utility with engaging our customers, both in loyalty points and customer referrals. And very interaction with the Smile support team has been top-tier, rapid & helpful responses. Can't recommend highly enough.

Hazelaid
Canada
Over 5 years using the app
Smile.io replied March 16, 2021

Thanks for the kinds words and top-notch review! We're so happy to hear how useful Smile has been for you over the years and that you've always had a great experience with our support team 😁

Edited February 21, 2024

Update 2024: Hannah provided an excellent support
Loved the concept of this program. Creating long term realtion with the customers by awarding them points for each purchase. Easy to setup .. Good work sweet tooth team

Ebarza
United Arab Emirates
Over 5 years using the app
May 18, 2015

I think this is such a unique and fun app.!! I just love it!!! Thank you sweet tooth

Chicky Chicky Bling Bling, LLC
United States
Over 5 years using the app
May 11, 2022

Jade from customer service fantastically directed me to where I needed to be to clear up a query.. very fast and efficient

Natural Nutrients
United Kingdom
Over 5 years using the app
Smile.io replied May 11, 2022

Thank you so much! It was lovely assisting you today :) -Jade <3

Edited July 17, 2016

Just what I was looking for with my online boutique! Excellent and easy to set up! My customers have been raving about the program. www.Conntempo.com

Conntempo Boutique
United States
Over 5 years using the app