Smile: Loyalty & Rewards , 5,066 reviews

Had high hopes for the app.
If you're a retail store and not alot of your customers want to register for rewards , it's not worth it.
We signed up for the free app , only 20 customers registered , but smile.io decided to count all orders ( even ones without customers assigned to them ) part of the free trial. They should clearly state it. Now we have to pay 50 something usd to keep the program going..
Contacted customer support they were very dismissive and gaslighted us that it is our fault for not understanding their ambiguous wording.

Its a brilliant app, been using this loyalty app for 3 years.. However after this update they made, they removed alot of settings and features from the free plan.

Now i can't change and edit my settings, i literally have to fork out 50 usd just to change a few settings. What a bunch of greedy devs.

Cant use the app as it Just flashes the screen when trying to view the app , unusable as i cant get past the opening screen

I am leaving a 1-star review due to the extremely poor level of customer support that Smile offers. Unlike other apps, the Smile support team will try to help with the least possible effort, and will never actually be willing to login to a Shopify store to assist with the app's implementation or code (i.e. through a collaborator link or staff account login).
All the support team will do is send you one of their trained reply templates to provide a help article. We wanted to show the Smile launcher on only one page of our website, but were told that this was not possible. We would have to 'exclude' every single page on our website to be able to do this. There is no option in the app to only 'include' certain URLs to display the launcher. This is not helpful at all. Additionally, we found through the support team that certain features of the Smile app are only available to people depending on when the account was created. For example, they currently offer different ways the launcher can be displayed on mobile - but only for new accounts. Because we have an older account, the team refuses to give this option to us. This is extremely bizarre and not logical at all. Seriously Smile - for the amount that you charge merchants to use your program, you really need to improve your customer support and allow more customization for merchants.

We have used smile for close to a year. Their OLD plan had unlimited monthly orders for the growth plan and beyond (that was as of MARCH 2023). Somewhere since then,someone on their team got greedy and increased pricing across the board MASSIVELY, and is now trying to charge us $1,000/month to use the app + $5 per additional $100 orders. There is overage costs that now occur that didn't before. We WERE paying $200/month for UNLIMITED ORDERS + 2 integrations. Any additional integrations to connect to outside apps, you HAVE TO upgrade to the next plan to connect to more apps. Super unhappy customer, support has not been helpful at all, we are currently looking into other loyalty programs.

Ik heb deze app getest, echter deze app beschikt niet over de mogelijkheid om de Nederlandse taal te gebruiken in de communicatie naar klanten. Dus niet bruikbaar voor ons. Technisch / functioneel prima app overigens

Customer service is absolutely the worst! They told us to upgrade to 200$ plan to get the features we wanted, then after the upgrade, it turned out the features were only available on the 600$ plan, tried to downgrade literary 3 days later, been back and foward with customer service to get a refund for almost 2 weeks now, they still didn't refund!!! It is not the first time they are being super shady with billing!!!

I try to open the app to view info and it says that the app has an error...so nothing even comes up. Deleting...unfortunately now all my customer's points will also be deleted...

Smile wants to force us to disable HTML emails in order to allow guest purchasers to earn points. In fact, they are discontinuing HTML emails altogether, and instead, they want brands to use the ugly and barebone default emails from the Smile.io interface. Not only that, Smile doesn't send us all the required activities to Klaviyo in the event a brand wants to trigger the emails that way. This is sad and is the reason we're considering switching to Yotpo (which comes with their own set of issues).

Does not work with Paypal: if you place an order with Paypal, the user doesn not receive any points. And it's not specified anywhere that it doesn't work with Paypal...