Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup, seamless integration, and customizable rewards program. It's recognized for effectively driving customer loyalty and boosting sales, with a positive impact on customer engagement and retention. Merchants value the responsive customer service during system outages or data delays. The app is praised for its affordability, value for money, and low maintenance. Its adaptability to various business needs is also highlighted.

March 20, 2024

Awesome customer service, quick response time, but most importantly - pointed me to the right solution.

Morning
Singapore
Over 5 years using the app
Smile.io replied March 21, 2024

Thanks so much for taking the time to leave a review! We really appreciate the kind words 🙏

Yours in Loyalty,

✨ The Smile Support Team ✨

April 2, 2024

Great support received from the team whenever customer loyalty points issue arise. Recently a merged shopify customer account got messed up and Ezra made sure that the account was put back in balance and made operable again

The Coffee Company
Australia
Over 4 years using the app
Smile.io replied April 4, 2024

Thanks for dropping in to leave a review! Ezra is a gem. Glad you were able to get help from him and that your issues were resolved in a timely manner 🤓

Yours in Loyalty,

✨ The Smile Support Team ✨

April 10, 2024

Very nice app - been using it for quite some time already and there are many features. Lynn was very helpful in answering our questions and resolving them too.

Oobi
Australia
Almost 4 years using the app
Smile.io replied April 12, 2024

Thank you so much for taking the time to rate us 5 stars! We really appreciate it 🤩

- Smile Team ✨

April 5, 2024

Lisa was very helpful. We solved our issue and are happy to keep using the smile program

LOSHEN & CREM
Canada
Almost 4 years using the app
Smile.io replied April 8, 2024

Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you!

Lisa - Smile Team✨

April 11, 2024

Amazing app! We've been using Smile as our rewards program for a long time now. What we really appreciate most is the genuine support the Smile team provides. They're always willing to help.

Monos
United States
Over 3 years using the app
Smile.io replied April 13, 2024

Thanks for leaving a review! Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

April 3, 2024

Great support as always, thanks Andreandana!

Quan Shui Wet Market
Singapore
Over 3 years using the app
Smile.io replied April 4, 2024

Thanks for the kind words, we'll make sure Andreandana sees them!

Take care!

Yours in Loyalty,

✨ The Smile Support Team ✨

April 11, 2024

Great support. Thank you Jade for your prompt and brilliant support in resolving an issue with our referral links.

SaveCo Online Ltd
United Kingdom
About 3 years using the app
Smile.io replied April 13, 2024

Thank you for taking the time to leave this review! We're so glad to hear you're loving the app and that you had a helpful experience with Jade 🤩

April 11, 2024

Great service today when I was having an issue. It was resolved quickly.

Distinctively Hers
United States
About 3 years using the app
Smile.io replied April 13, 2024

Thank you so much for sharing, we are happy that we were able to help! 💖

April 12, 2024

I would highly recommend using Smile. The product itself is great and user-friendly, and their customer service is fantastic! The free plan really works well!

2nd Story Goods
United States
About 3 years using the app
Smile.io replied April 13, 2024

Thank you so much for taking the time to rate us 5 stars! We really appreciate it 🤩

- Smile Team ✨

April 25, 2024

Great app been using it since 2021! Also amazing and fast customer service from Hannah! She listened in and help me out.

NORDIC DISC GOLF
Sweden
Over 2 years using the app
Smile.io replied April 26, 2024

Thanks so much for leaving a review! So glad to hear that Hannah was quick and you found her to be amazing. We love to hear that 🥰

Thanks for being our merchant these last 3 years! Cheers to more years to come 🥂

Yours in Loyalty,

✨ The Smile Support Team ✨