Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (4,820)

Overall rating
4.9
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and repeat purchases, noting an increase in average order value through its loyalty program. It's easy to use, integrates seamlessly with Shopify, and supports customization across online and in-store channels. The customer support team is praised for its responsiveness and effectiveness in assisting with setup, customization, and troubleshooting.

June 9, 2025

Smile has made it easy for my business to reach out to customers about loyalty points they've gained with us without even knowing! It integrates with our POS as well, making using points in-person easy.

Due to the nature of my business, Smiles tiered price structure meant sometimes I'd pay for orders that weren't points-eligible, but upon reaching out to their customer service, Cole was able help me and my somewhat unique situation so I could retain my customer base as is. And in less than 10 minutes!

Definitely would recommend for ease of use and customer service!

merch.
United States
Over 1 year using the app
Smile.io replied June 11, 2025

We know being a business owner can be busy so we are happy to hear we've made something easy for you! We look forward to watching your program thrive :)

June 5, 2025

As a small business, staying on budget is important—and Smile made it easy. Their team helped me upgrade my loyalty program with a plan that fit my needs and budget perfectly. They were incredibly responsive, answering all my questions and making the whole process smooth and stress-free. I highly recommend Smile for anyone looking to build a strong, customer-friendly loyalty program!

BritShop
Canada
Almost 3 years using the app
Smile.io replied June 6, 2025

Thank you so much for your thoughtful review! 💛 We’re so happy to hear that our team could help you find the perfect fit for your loyalty program — and your budget! Supporting small businesses like yours is what we’re all about. We’re here whenever you need us, and we’re cheering you on as you grow! 🚀✨

– The Smile Team ✨

June 12, 2025

We've been using Smile for 5 years and it has been a very valuable tool in our customer growth and retention strategy. They have always been reliable when issues come up and we've seen their app grow and adjust to the technological changes over time. Highly recommend.

Mudpuppy
United States
Over 4 years using the app
Smile.io replied June 15, 2025

Thank you so much for taking the time to leave this review! We really appreciate it 💖

May 23, 2025

Super easy to set up and customize! Smile has helped us significantly boost customer engagement and repeat purchases. The integration with Shopify is seamless, and the support team is always quick and helpful. Highly recommend for any store looking to build customer loyalty!

Reignite Wellness™ by JJ Virgin
United States
Almost 7 years using the app
Smile.io replied May 25, 2025

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. 


Smile Team ✨

May 9, 2025

Great app and features even with only using the free plan. I reached out for support with something and Shelby was very fast with responding and gave me great tips with detailed instructions on how to help me and it worked! I am satisfied and would recommend especially for small businesses who can’t afford an expensive plan but want to offer rewards to their customers.

Home Inn Candle Company
United States
About 2 years using the app
Smile.io replied May 11, 2025

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

July 10, 2025

Cole was very helpful and was able to bespoke our plan to our current needs. We have seen our customer's love this app and we look forward to growing alongside this app. Thanks again Cole!

Equine America
United Kingdom
Over 4 years using the app
Smile.io replied July 13, 2025

Thank you for taking the time to leave this review! We're so glad to hear that you had a great experience with Cole 🤩

- Smile Team ✨

June 4, 2025

We've been working with Smile.io since 2020, and the experience has always been seamless. Ezra and Andrea have been especially helpful, responsive, kind, and genuinely supportive. It's great to work with a team that truly cares. Highly recommend Smile.io and their incredible support team!

Fyxx
Jordan
Over 4 years using the app
Smile.io replied June 5, 2025

Thank you for taking the time to leave this review! We're so glad to hear that you had a great experience with Ezra and Andrea 🤩

Don't hesitate to reach out in the future if you ever need anything!

- Smile Team ✨

July 18, 2025

The app is great. Customer service is very responsive and diligent. Even the free plan is a winner. You can toggle options on and off and create a dynamic experience for customers to return and keep returning.

Matias.co
United States
Over 1 year using the app
Smile.io replied July 20, 2025

Thank you for taking the time to leave us this review! We are thrilled to hear that you had a wonderful experience with our team 💖

- Smile Team ✨

June 13, 2025

I've been using Smile for 9 years. Support is very helpful and easy to contact when needed. Thanks, Erin!

PlannerChickDesigns
United States
Over 9 years using the app
Smile.io replied June 15, 2025

Thank you so much for taking the time to leave this review! We really appreciate it 💖

July 18, 2025

A great app which is working great for our small UK business, we initially were after a points based system to change from our current discount loyalty reward. We had great initial info from Ben, who was very helpful answering and guiding us on the best plan for our business. Once set up, we had a few delay glitches which were quickly responded by Angie & Ezra, both very helpful and made understanding the app and technical side very easy. Thank you for all your help.

Bejeweled At Soul
United Kingdom
About 1 month using the app
Smile.io replied July 20, 2025

Thank you for taking the time to leave us a review! We're happy to glad to hear that our team was able to help with any tricky parts you ran into 💖

- Smile Team ✨