Smile: Loyalty Program Rewards

We have used this app on our store for a good few years. It had previously integrated with our online store and shopify pos in our physical stores brilliantly. Unfortunately recently there has been an update and money off vouchers cannot be used on transactions where other offers or bundle discounts have been applied. This is a huge issue for us as we run so many promotions to drive sales. So please **BEWARE** if you want to use this on shopify pos to offer money off via loyalty points and also run other discounts and promotions in store it will not integrate properly. I have been speaking with 'Erin' in support about this to be kept being told 'we are looking into it' which is less than helpfull to be honest!

The app is very helpful in creating a sense of reward and motivation to clients. It is highly encouraging to have this app in place, especially with such a supportive and responsive team behind it. Shoutout to Joana, Erin, and Ezra for their dynamic, efficient, and consistently helpful assistance whenever needed.

I'll be honest with you, as a small business owner trying to wear a million hats I lost track of just how valuable this program has been for us until recently. And when I opened up the details and saw just how many of our customers are using it, it speaks for itself. To be honest, we almost canceled this service because the rates seem daunting when you first look at them. But when you compare it to the incremental revenue that it drives, it does pay for itself fast and then generates a great ROI. Also the customer service has been terrific!