Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Free plan available
Rating (4.9)
Reviews
Developer

Highlights

Popular with businesses like yours
  • Based in United States
Built for your business
  • Use directly in Shopify admin
  • Works with the latest themes

About this app

Launched

December 2, 2014

Languages

English

Works with

Shopify Flow, Shopify POS, Checkout, Shopify POS, Judge.me, Klaviyo, Gorgias, Mailchimp, Okendo

Create your own loyalty and rewards program to turn first-time customers into forever customers

Smile.io powers loyalty, referrals, and VIP rewards programs that help increase sales and repeat purchases, save on acquisition costs, and boost brand loyalty. Creating a loyalty program with Smile takes only minutes—no coding required! Managing loyalty with Smile is effortless, including easy integrations with your favorite apps. If you need help, you’re supported by a team of experts who can help with everything from technical questions to rewards and loyalty best practices for your business.

Smile.io powers loyalty, referrals, and VIP rewards programs that help increase sales and repeat purchases, save on acquisition costs, and boost brand loyalty. Creating a loyalty program with Smile takes only minutes—no coding required! Managing loyalty with Smile is effortless, including easy integrations with your favorite apps. If you need help, you’re supported by a team of experts who can help with everything from technical questions to rewards and loyalty best practices for your business. more
  • Customize the rewards launcher, panel, and emails to match your brand aesthetic
  • Encourage repeat purchases by allowing guest shoppers to earn points
  • Integrate with all your favorite apps for email, reviews, and customer service
  • Remind customers of their points & referral link with Nudges to boost engagement
  • Auto-translate your entire loyalty program to one of our 6 preset languages

Loyalty and reward features

  • Program types: Referrals, Reward programs, VIP tiers
  • Rewards you can offer: Coupons, Custom rewards, Discounts, Donations, Early access, Exclusive access, Free products, Free shipping, Membership perks, Points, POS rewards

Popup features

  • Pop-up types: Cart pop-ups, Discounts, Rewards
  • Managing pop-ups: Editor tool, Templates, Translation, Triggers and rules

Pricing

Free

Free to install

Up to 200 monthly orders

  • Points program
  • Referral program
  • Basic branding
  • Analytics overview
  • Data exports

Starter

$49 / month

Up to 500 monthly orders

  • Advanced branding options
  • Customizable emails
  • Nudges (on-site reminders)
  • 2 integrations (e.g. Klaviyo, Judge.me)
  • 5 specialized reports

Growth

$199 / month

Includes 2,500 monthly orders, then $20 per additional 100 orders

  • Run points bonus events
  • SEO-friendly loyalty page
  • Embed Smile on your store
  • Free product rewards
  • VIP & Points expiry
  • Unlimited integrations

Plus

$999 / month

Includes 7,500 monthly orders, then $5 per additional 100 orders

  • Dedicated launch plan
  • 25+ specialized reports
  • API access
  • Priority support
  • Preferred pricing for multiple shops
  • High-volume pricing available

Free

Free to install

Up to 200 monthly orders

  • Points program
  • Referral program
  • Basic branding
  • Analytics overview
  • Data exports

Starter

$49 / month

Up to 500 monthly orders

  • Advanced branding options
  • Customizable emails
  • Nudges (on-site reminders)
  • 2 integrations (e.g. Klaviyo, Judge.me)
  • 5 specialized reports

Growth

$199 / month

Includes 2,500 monthly orders, then $20 per additional 100 orders

  • Run points bonus events
  • SEO-friendly loyalty page
  • Embed Smile on your store
  • Free product rewards
  • VIP & Points expiry
  • Unlimited integrations

Plus

$999 / month

Includes 7,500 monthly orders, then $5 per additional 100 orders

  • Dedicated launch plan
  • 25+ specialized reports
  • API access
  • Priority support
  • Preferred pricing for multiple shops
  • High-volume pricing available

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

6,026 reviews

Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its variety of features like a Loyalty Landing Page and Points on Product Page. It's praised for its easy setup, seamless business integration, and low maintenance. The app's customer service is highly commended for its responsiveness and helpfulness. Merchants have seen a positive impact on sales and customer loyalty. Despite some concerns about pricing, the team is often willing to find suitable solutions. Its continuous innovation and user-friendly interface make it a top choice for managing loyalty programs.

Edited May 9, 2024

This was a wonderful app until they switched it from free to paid. After it was switched over I could still edit customer profiles for awhile but not anymore - super frustrating. They created a forcing function to make you upgrade even if you don't want to. Really dissapointed and customer service was no help either. WARNING: DONT USE THIS APP there are much better apps for free out there.

UPDATED 5/9/24: Smile.io reached out to resolve the issue to our satisfaction, thank you!

The Press Club
United States
About 6 years using the app
Smile.io replied April 30, 2024

Thank you for taking the time to update your feedback. We are so pleased we could resolve this with you. The team are always here to help so don't hesitate to reach out ✨

The Smile Team 💝

May 4, 2024

Set up could not have been easier, & everything has been smooth since day 1. It does exactly what it says it will do, & has not required me to spend any time checking up on it or fixing things like happens with so many other programs. We've also been very pleased with the response from the customers, they really enjoy the rewards program, & is a good way to keep your customers coming back to you.

I recently reached out to support with some questions regarding compatibility with an order integration app, & the team at Smile went way above & beyond to be sure all of my questions were quickly answered & lend additional support to be sure I ended up with the result I needed :)

Seedville USA
United States
Over 1 year using the app
Smile.io replied May 10, 2024

Thanks so much for taking the time to leave a review! We really appreciate the kind words 🙏

- Smile Team ✨

May 10, 2024

We have been using Smile for over a decade. We have used them across platforms, name changes and through rough times. Best rewards platform out there. Support is awesome and spot on. Can't say enough good things about this app.

Beadsofcambay.com
United States
Over 3 years using the app
Smile.io replied May 12, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

About this app

Launched

December 2, 2014

Languages

English

Works with

Shopify Flow, Shopify POS, Checkout, Shopify POS, Judge.me, Klaviyo, Gorgias, Mailchimp, Okendo

Built by Smile.io

About Smile.io

4.9 average rating

9 years building apps for the Shopify App Store

PO Box 33042 Ira Needles, Waterloo, ON, N2T 2M9, CA

Support

Send a message

help@smile.io

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