Reviews (408)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and powerful automation features, which allow for personalized, behavior-triggered WhatsApp campaigns. Integration with CRM systems and Shopify enhances contact management and campaign execution. The app also offers detailed analytics to optimize marketing strategies and improve ROI. Reviewers praise the responsive customer support and report noticeable increases in conversions and customer engagement.

February 27, 2025

SMS stopped working and I have been waiting for a refund for about a month now, and yet they have not refunded me. I have always had issues with this app.

Black Unicorn Hub
United States
9 months using the app
Edited April 29, 2021

Last 1-2 months, our Admin number has stopped receiving messages. This was an indication that our customers are receiving messages without issue. But the credits are being deducted. I sent an email, no response from Support. Poor Support.
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I am using this App for my newly launched store. Have bought few messages. It is not sending messages for Order Creation and Order Fulfillment ...

Christianitee.in
India
Almost 3 years using the app
Shipway replied December 4, 2019

We are sorry for the inconvenience caused to you, I just email you, please check your inbox and revert us.
Thanks,
Team ONjection

February 21, 2019

APP does not work correctly, emailed support and they never responded. Don't install spent $150.....

My Little Darlin
United Kingdom
About 2 years using the app
Shipway replied March 22, 2019

Hi Team,

The actual problem was you have put no space in the two urls which are {abandoned_checkout_url}{unsubscribe_link}

We have updated your templates and its been ...

Edited November 25, 2018

I wish I can show you a recording of how defective this app is. Across all our business, we probably lost over 500K. This is unacceptable for a shopify approved app.

Ponytail Beanie
Canada
Almost 2 years using the app
May 12, 2024

This is the worst app for WhatsApp you can imagine! don't fall into this trap, here is why:

1- Firstly, they don't have an application. Any new notifications from customers will be waiting for you to refresh from the browser, causing delays in customer support.

2- The conversation in WhatsApp browser is extremely glitchy and not automated. Even when you open the browser, you need to keep ...

Holwah
United Arab Emirates
Over 1 year using the app
May 1, 2018

I have emailed support with ZERO help in getting customers removed from the listing. I have spent close to $500 with his company and nothing. They respond in chopping English and are not willing to help.

Fitfoodchatt
United States
Over 1 year using the app
Edited January 18, 2019

I was using this service since many months, since last 20 days it was not working & my account had 25$ balance, customer complained regarding not receiving SMS, when i tested it was not working but deducting money continuously. I tried email him many times but he ignored to replied hence i come to the conclusion he runs away with our prepaid and all other client balance.
service is no longer ...

Saroshsalman
Pakistan
Over 1 year using the app
March 21, 2019

I installed it and paid 30$ so that I can use my own sender ID for DeoDap.com

But they are not approving my sender ID

DeoDap
India
About 1 year using the app
Shipway replied March 22, 2019

Hi Team,

We are really sorry to hear this, As we can check the Sender id is already been approved. Request you to please recheck this.

Shall you need any further assistance ...

June 30, 2018

my company got a class action lawsuit from using this app. And now they dont respond to my emails.

Jersey Champs
United States
7 months using the app
June 1, 2018

want to change my sender id , need to change it as soon as possible , revert at support@hemsters.com

The Trio House
India
6 months using the app