TCW: SMS Marketing & Whatsapp , 356 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its user-friendly interface, seamless Shopify integration, and robust automation and analytics features. It's praised for its responsive customer support and valuable order confirmation and shipping notification capabilities. The app is effective in recovering abandoned carts and boosting sales, with some reporting a 50-60% increase. It's particularly beneficial for Indian businesses, integrating SMS and WhatsApp for customer engagement. Merchants find its pricing cost-effective and value its ability to send promotional messages and discount codes.
Refine
-
By rating
Worst service provider they are specially sunil sethi his behaviour with clients is very disrespectful, i will not recommend this app to anyone
Dont trust this company and install this app. Once you have installed then they will start charging even you dint use their app. Their https://www.theconvertway.com/ chat person not replying to refund the wrongly charged subscription.
Their sales persons not attending the calls. So be aware and dont install their app. This is pakka cheating company.
We sincerely regret the inconvenience caused by your recent experience with ConvertWay. Please understand that this does not reflect our usual standards.
The delay you experienced was due to an unexpected absence in our finance team.
We have since addressed the issue promptly.
We hope you will consider giving us another opportunity to serve you better.
I have uninstalled this app by mentioning, that I am not getting a customized template on the growth plan, and the same I get with another service provider at a lesser price. The associate who was coordinating with me refunded my account balance after a long struggle and did not deactivate or delete the account.. It's been more than a week since I have been trying to solve this and the girl has not picked up the phone, She said it will be deactivated or deleted (2FA) today so that I can move on but it isn't happening. These guys are a trap. I am stuck with these guys. I do not recommend this app to anyone.
Last 1-2 months, our Admin number has stopped receiving messages. This was an indication that our customers are receiving messages without issue. But the credits are being deducted. I sent an email, no response from Support. Poor Support.
****************
I am using this App for my newly launched store. Have bought few messages. It is not sending messages for Order Creation and Order Fulfillment eventhough I have enabled them. But the amount is getting deducted for last 2 days. Update
********
This problem was rectified by the support team. Now it is working fine. It would be better if there is an option to send personalised messages to a specific customer or any Tag based customisation.
We are sorry for the inconvenience caused to you, I just email you, please check your inbox and revert us.
Thanks,
Team ONjection
APP does not work correctly, emailed support and they never responded. Don't install spent $150.....
Hi Team,
The actual problem was you have put no space in the two urls which are {abandoned_checkout_url}{unsubscribe_link}
We have updated your templates and its been working fine as you confirmed over the email
I wish I can show you a recording of how defective this app is. Across all our business, we probably lost over 500K. This is unacceptable for a shopify approved app.
I have emailed support with ZERO help in getting customers removed from the listing. I have spent close to $500 with his company and nothing. They respond in chopping English and are not willing to help.
I was using this service since many months, since last 20 days it was not working & my account had 25$ balance, customer complained regarding not receiving SMS, when i tested it was not working but deducting money continuously. I tried email him many times but he ignored to replied hence i come to the conclusion he runs away with our prepaid and all other client balance.
service is no longer available, as he collects advance money for Credit of Sms, he took all and runs away, i will open a shopify dispute now as well.
be aware this app is no longer in service, any payment you made is gone.
I installed it and paid 30$ so that I can use my own sender ID for DeoDap.com
But they are not approving my sender ID
Hi Team,
We are really sorry to hear this, As we can check the Sender id is already been approved. Request you to please recheck this.
Shall you need any further assistance please mail us at contact@onjection.com
my company got a class action lawsuit from using this app. And now they dont respond to my emails.