Reviews (187)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants appreciate this app for its ability to convert customers into affiliates post-purchase, enhancing engagement and saving time. Its seamless Shopify integration, user-friendly interface, and features like detailed referral tracking and various payout options are highlighted. The responsive customer support is praised for assisting with onboarding and troubleshooting, and frequent updates enhance the app's functionality.
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Snowball makes tiered affiliate marketing easy for our small, scrappy team—and their team's customer service is top notch whenever we have a question or run into a glitch
We’ve had a really solid experience using Social Snowball for Quinton. The platform makes it genuinely easy to turn happy customers (and ambassadors) into affiliates without adding friction to the purchase journey, and the automations save our team a ton of time.
What we’ve loved most is how clean the setup is, how well it tracks referrals, and how straightforward it is for creators/customers to share their links and see results. The UI is simple, the reporting is clear, and it integrates smoothly into our Shopify workflow.
If you’re looking for a proper affiliate/referral engine that feels modern (and not clunky), Social Snowball is a great choice. Highly recommended.
A lot of sales will get tagged as an "affiliate referral" when it is not. I have facebook utms on a ton of orders that also got tagged for being from an affiliate.
Customer Support very helpful - We've used the tool for many months :)
Social Snowball is user friendly and their customer service team is helpful and easy to access.
Customer service was fantastic. I am so impressed. We had a very urgent issue before launching a major campaign & their team solved it flawlessly.
Terrible customer support - I paid $249 and couldn't even access the platform as I was stuck on onboarding. They would reply once per day and then wouldn't reply for another 24 hours. Furthermore, you need to book a call with them for which I now have to wait 4 full days to attend before my account is "unlocked". Absolutely horrendous experience and the worst I've seen from any SaaS.
Honestly it was a good app until we got flooded with scammers abusing the system. We have been threatened multiple times that they will create fake trustpilot reviews and use bots to spam our socials. I reached out to social snowball on assistance and some guidance on how to deal with the scammers, unfortunately they weren't of any help. Very disappointed.
Very helpful!
Their customer service is fast and super helpful!