Reviews (250)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing B2B and wholesale experiences on Shopify, noting its seamless integration and reduction in customer complaints. It supports both direct-to-consumer and B2B sales with features like customizable price lists and quick order forms. The app is user-friendly, compatible with Shopify themes, and offers reliable performance and exceptional customer support, making it a valuable tool for managing B2B operations effectively.
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Great application , probably the best out there right now.
The problem is with their costumer service and support , very disrespectful , logging out in the middle of the conversation you had with them , replying after 4 days , some of my tickets were never replied and my problems have yet to be fixed - not the best experience .
We take feedback very seriously, we pride ourselves on our customer support and delivering a great experience for users of our app. We will investigate your points raised and ensure these are remedied.
After a long time searching and testing, I have no doubt that if you want to make the leap to B2B, this application is the one you need, without having to resort to external IT for code changes and with all the facilities the support team helped me with. at all times without waiting, it is appreciated when people work well and give their best version. I definitely recommend the app to anyone who wants to do B2B.
😊Thank you! We really appreciate your feedback and best of luck with your B2B growth!
Before finding SparkLayer, I went through almost all the other apps with B2B solutions, but they were either lacking features or the backend was too complicated. I am glad to have discovered this app because not only does it cover all the features we need for our store, it also has a great backend for setup and settings. To top it off, the customer service is top-notch as they helped me out very quickly several times during the setup process. I am happy to make a recommendation – thanks to the whole team, from devs to support staff! Edit: I almost forgot about the extensive help guide library, which is unlike anything I've seen on a Shopify app before. And if you can't figure out how to do something despite this, there's always support waiting to help you. But I'm repeating myself... In a nutshell: This app is amazing. :)
Thank you very much for you review! We're constantly improving our help guides and support, it's great to have such positive feedback 😊
Simple and quick to get up and running. The crew are quick to help with any issues. Haven't used it for long enough to give it a five star rating.
Currently not so satisfied with the app service. Our page suddenly disappeared where customers can sign up to view the B2B section. This page was thoroughly tested through so we know it existed....
The website goes online tomorrow so I open the chat, see the person typing and suddenly no response.
Thank you for your feedback and we're sorry if you're experienced issues with your registration form. Our team have been in contact to clarify the exact issue and we're on hand as soon as you're ready! We hope you're enjoying using SparkLayer and just let us know if we can help any further.
Setup & customer service have been very responsive and helpful. The app looks to meet all of our needs and has worked flawlessly.
The app is great, and the support is just fabulous!
Super quick answers and very helpful. Moreover, the team will help you with everything you need to help set up the app or make custom improvements.
Thank you for the 5-star review, we really appreciate your feedback and are enjoying working with you!
Brilliant customer service, easy setup.
Thanks for the great feedback!
the app had a rather significant flaw: it didn't include any fields for entering tax data (Id tax, Vat number, etc.) to issue the invoice. I received fast and decisive assistance and they entered these fields in the checkout form: well done!
Thank you for your feedback. We do partner with a number of Shopify apps who offer ways to capture Tax information, we will review how we can make this more accessible for our customers!
Good App! Great customer service, very supportive team! They helped get everything live and working in a sort period of time