Reviews (665)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for its exceptional customer support, with team members like Jack, Alex, Sara, Emily, and Kay frequently commended for their responsiveness and helpfulness. The app offers a variety of effective promotional tools such as BOGO, volume discounts, and special pop-ups, which enhance sales and customer engagement. The interface is user-friendly, making it easy to set up and manage promotions. Merchants also appreciate the app's reliable performance, which contributes to increased order volumes, and find it offers good value for money due to its extensive features. The versatility in promotion options allows for customization to specific business needs, and continuous updates and feature enhancements are noted to improve functionality and user experience.

August 24, 2022

Been using this for two sites now. BEST discount app on the platform. First time using support tonight for a patched cart code update to allow discounts to show in cart. Helped in under 2 hours. Amazing team and app.

Nostalgix TCG Merch Arena
United States
About 3 hours using the app
Orbit replied August 25, 2022

Wow this is so great to hear, thank you for sharing!! - Emily, Head of Support

November 24, 2018

The app worked great, easy setup, until it failed and stopped supplying our sitewide discount during black friday. We didn't touch anything, it just suddenly stopped working during the busiest day of the year.

Moscow Copper Co.
United States
2 days using the app
Edited October 22, 2020

hello i m in the trial period but there is one problem i can't remove the sale badge because it does not apdated with my theme and i want to disable it i hope answer me before the period finish thank you

Dacila
France
About 20 hours using the app
Edited November 19, 2018

It's a good concept and easy layout. But i simply have not had success with this app. I used it for a bundle months ago and sales instantly stopped when i applied it. I tested it again recently for volume discount and im getting less conversions overall. This app just doesnt deliver.

Remember, its a red flag when the bad reviews are right on the front page and the good ones are buried.

ThisSoundsCool
United States
About 15 hours using the app
March 12, 2019

I created a volume discount via there website however it messed up my website!! made everything go so small and move things in the wrong place. I deactivated and removed the app but still did not fix things.

Cloud9 Pillow
United Kingdom
About 5 hours using the app
Orbit replied March 12, 2019

Hi there! We're sorry to hear you're having issues with the app. A member of our support team has reached out to you via email. Please let us know when you've received the message so we can get this fixed up and remove that code for you ASAP!

April 27, 2020

I cant save the app setting I am getting an error...

customizations must be a `object` type, but the final value was: `null`. If "null" is intended as an empty value be sure to mark the schema as `.nullable()`

Havana 1960
United States
About 1 hour using the app
Orbit replied April 28, 2020

Hi there! It looks like you identified a bug on our end. We have fixed this issue, and I've sent you an email with instructions on next steps to reinstall Ultimate Special Offers.

March 18, 2019

The app doesn't work and Inject advertising in the store!! Very Bad! I have removed the application and the advertising is still showing!

Rwodin
Spain
28 minutes using the app
Orbit replied March 18, 2019

Hi there! The app doesn't inject any advertising into the store, so there may be another app conflicting with ours that's causing issues. We'd love to take a closer look. We've sent you an email with more information!

Edited February 19, 2023

Downloaded the App to try out the Discount feature. After 5 mins my free trial had ended and my Discount I created never worked. I tired to use the chat function to speak to someone but it was a robot that went around in circles. Paige did follow up eventually but I had already found a different App that met my requirements.

SolarBox
Australia
37 minutes using the app
Orbit replied February 21, 2023

I'm sorry to hear you had a frustrating experience. We can always extend a trial if you write into support! Our chat hours are 10am to 5pm EST, so if you contact us outside those hours you will get auto replies. If you wish to reinstall, I'll gladly extend your trial and get you sorted out. - Emily, Head of Support

November 4, 2015

Nice App and has potential, got quite excited until installed, I then noticed its mainly for POS

Whtshirtmakers Com
United Kingdom
26 minutes using the app
July 12, 2019

Careful - changes code and messes with theme, even after uninstall. The changes are revertable but it took some time.

GoodBake
Germany
9 minutes using the app
Orbit replied July 15, 2019

Hi there! We're sorry to hear you've had trouble removing the code from our app. Our support team would be happy to remove the code for you to save you some time. We've sent you an email with more information.