Reviews (665)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for its exceptional customer support, with team members like Jack, Alex, Sara, Emily, and Kay frequently commended for their responsiveness and helpfulness. The app offers a variety of effective promotional tools such as BOGO, volume discounts, and special pop-ups, which enhance sales and customer engagement. The interface is user-friendly, making it easy to set up and manage promotions. Merchants also appreciate the app's reliable performance, which contributes to increased order volumes, and find it offers good value for money due to its extensive features. The versatility in promotion options allows for customization to specific business needs, and continuous updates and feature enhancements are noted to improve functionality and user experience.

October 21, 2024

We’ve been using this offers app for a while now. While it’s decent and generally works, it does miss a few features we’d like, and the app logic is sometimes slightly different from what we need for our specific use case. That said, the customer service has been absolutely top-notch. Jack, in particular, has been a real lifesaver. Anytime we’ve run into an issue, he’s been quick to respond and always goes above and beyond to help us out. His support has really made a huge difference.

If you’re in need of top-tier customer service to assist with your offers, this app is worth a shot.

DB Lab Supplies
United Kingdom
Over 5 years using the app
Orbit replied October 22, 2024

Hi! Thank you so much for this review. I appreciate your honesty about the app, and I'm glad to hear that Jack has provided such an exceptional experience! - Emily, Head of Support

November 8, 2024

Excellent customer support to get up and running, clean and easy to use back end and covers all types of offers we need.

Alans BMX
United Kingdom
Over 5 years using the app
October 24, 2024

Just got off a chat session with Sara and she was amazing. It was a pretty difficult question and required her to make some changes to the back end. She stuck with me and answered all my questions. Sara and the entire team are the best!

Skin Authority
United States
About 3 years using the app
Orbit replied October 28, 2024

I'm SO glad to read this review! Happy to hear you felt so supported by Sara, thank you for the kind words!! - Emily, Head of Support

September 4, 2024

Jack and the team have consistently been helpful and accommodating. While we've encountered a few issues in the past, they were addressed promptly and professionally. The app functions well, but it could benefit from some UI enhancements. Keep it up!

DB Orthodontics Limited
United Kingdom
Almost 6 years using the app
Orbit replied September 6, 2024

Thank you so much for this honest review! We appreciate the feedback. - Emily, Head of Support

September 11, 2024

Love this app! I've been using it for 4 years now. Occasionally, issues pop up, but the tech team is always quick to help and super reliable

G'wan by Charon
United States
Almost 5 years using the app
Orbit replied September 17, 2024

Thanks for this review!! and thank you SO much for using the app for the last 4 years! We appreciate you so much :) - Emily, Head of Support

August 8, 2024

Alex did a great job helping me fix an issue where the discount wasnt being automatically applied if a customer loaded the cart a certain way. Everything works perfectly now!

TheGivenGet
United States
Over 2 years using the app
Orbit replied August 9, 2024

I'm so happy to hear this!! Thanks for sharing!! - Emily, Head of Support

October 16, 2024

This app does exactly what I need it to do and give a helpful banner on the pages where the discounts apply.

Customer service is extremely helpful as well!

RefToons
United States
8 days using the app
Orbit replied October 22, 2024

Yay I'm so glad to hear the app is working so well for you!! Thanks for sharing :) - Emily, Head of Support

August 12, 2024

very nice customer service and prompt support.

MO&Co.
China
Over 2 years using the app
Orbit replied August 13, 2024

Thank you!! - Emily, Head of Support

July 9, 2024

Very ease to use and excellent customer services! We definitely recomend.

Keiko Sports USA
United States
About 6 years using the app
Orbit replied July 11, 2024

Thanks so much for this review!! - Emily, Head of Support

Edited October 11, 2024

Great app! The best thing about it is the pop-ups. I wish they had more customisation options but it is still a handy app.

Even after almost 2 years of using the app, the support was quick and seamless when we had an issue.

Another thing I wanted was "up to discounts" but neither Shopify nor any other app offers this.

Bridles & Reins
United States
Over 6 years using the app
Orbit replied January 11, 2024

Thanks so much for this review! - Emily