USO: Discounts & Promotions , 605 reviews
The app is good , although it can be better . As an example , setting 2 promotion on a product is quite confusing , example setting discount like Buy 1 Free 1 & Buy 2 Free 3 , you can't set the discount with the same method or it will not work .
The customer support is very helpful and fast. A big Thumb-Up for their Customer Support Kay that provide fast and helpful support.
Thank you for the feedback, I'll be discussing this with my product team! - Emily, Head of Support
Downloaded the App to try out the Discount feature. After 5 mins my free trial had ended and my Discount I created never worked. I tired to use the chat function to speak to someone but it was a robot that went around in circles. Paige did follow up eventually but I had already found a different App that met my requirements.
I'm sorry to hear you had a frustrating experience. We can always extend a trial if you write into support! Our chat hours are 10am to 5pm EST, so if you contact us outside those hours you will get auto replies. If you wish to reinstall, I'll gladly extend your trial and get you sorted out. - Emily, Head of Support
Alex was super helpful and knowledgeable to assisted us to fix issues every single time. Very patience to help out for all details. This app is the most powerful to apply promotions. Finally we got Buy 3 For $175 style sale! Thank you! The best app ever!
Thank you so much for this review, I'm really glad it's been working so well for you! - Emily, Head of Support
While the app is not perfect, i do get a very good response from customer service who have been attentive in reply to me and addressing areas of concern. This way, you feel as you get the support required to continue trading. Thank you.
I really appreciate this feedback, thank you for sharing!! - Emily, Head of Support
Great customer support. Alex worked with me to figure out and resolve my issue.
USO is a Flexible app!
Can't wait to share this with Alex! Thanks for taking the time to leave a few kind words :) - Emily, Head of Support
This app has helped us immensely in terms of extra revenue, by allowing us to bundle our products and apply discounts to the bundles. The support is always very fast and helpful. We recently changed themes which resulted in a small glitch (not Orbit's fault) but jack from Orbit was super helpful and resolved the issue promptly. Highly recommended app.
I'm so glad to hear this!! Thank you so much for sharing with us :) - Emily, Head of Support
Excellent customer service. They even helped me configure settings outside the app. Much appreciated!
Thank you so much!! - Emily, Head of Support
Great app!
Many different options for discounts.
Helpful customer support!
Currently is not working with the Buy Now button.
Thank you for the review! - Emily, Head of Support
Good support from customer service team. Very responsive to resolving issue. Thank you for your help!
I'm so glad to hear this, thank you for sharing!! Happy it's been a good experience so far :) - Emily, Head of Support
I love this app! It’s easy to install and when I did have a customization question the customer support was amazing.
Thank you so much for this review!! - Emily, Head of Support