Overall rating
4.5
Counts per rating level
  • 79% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 9% of ratings are 1 stars
Edited April 2, 2023

Great app to bolster your discounts on Shopify.
The customer support for a free app is also very helpful, prompt and effective.

DEALS KSA
Kuwait
Time spent using app: 10 months
Orbit replied April 17, 2023

Thanks so much for this review!! - Emily, Head of Support

February 21, 2023

The app is good , although it can be better . As an example , setting 2 promotion on a product is quite confusing , example setting discount like Buy 1 Free 1 & Buy 2 Free 3 , you can't set the discount with the same method or it will not work .
The customer support is very helpful and fast. A big Thumb-Up for their Customer Support Kay that provide fast and helpful support.

Young Hearts Lingerie Malaysia
Malaysia
Time spent using app: Over 3 years
Orbit replied February 21, 2023

Thank you for the feedback, I'll be discussing this with my product team! - Emily, Head of Support

Edited February 19, 2023

Downloaded the App to try out the Discount feature. After 5 mins my free trial had ended and my Discount I created never worked. I tired to use the chat function to speak to someone but it was a robot that went around in circles. Paige did follow up eventually but I had already found a different App that met my requirements.

SolarBox
Australia
Time spent using app: 37 minutes
Orbit replied February 21, 2023

I'm sorry to hear you had a frustrating experience. We can always extend a trial if you write into support! Our chat hours are 10am to 5pm EST, so if you contact us outside those hours you will get auto replies. If you wish to reinstall, I'll gladly extend your trial and get you sorted out. - Emily, Head of Support

February 13, 2023

Alex was super helpful and knowledgeable to assisted us to fix issues every single time. Very patience to help out for all details. This app is the most powerful to apply promotions. Finally we got Buy 3 For $175 style sale! Thank you! The best app ever!

LexBreezy Hawaii
United States
Time spent using app: About 1 year
Orbit replied February 21, 2023

Thank you so much for this review, I'm really glad it's been working so well for you! - Emily, Head of Support

February 6, 2023

While the app is not perfect, i do get a very good response from customer service who have been attentive in reply to me and addressing areas of concern. This way, you feel as you get the support required to continue trading. Thank you.

Five Way Cellars
Australia
Time spent using app: About 4 years
Orbit replied February 7, 2023

I really appreciate this feedback, thank you for sharing!! - Emily, Head of Support

February 6, 2023

Great customer support. Alex worked with me to figure out and resolve my issue.
USO is a Flexible app!

Market on Blackhawk
United States
Time spent using app: 9 months
Orbit replied February 6, 2023

Can't wait to share this with Alex! Thanks for taking the time to leave a few kind words :) - Emily, Head of Support

Edited May 3, 2023

This app has helped us immensely in terms of extra revenue, by allowing us to bundle our products and apply discounts to the bundles. The support is always very fast and helpful. We recently changed themes which resulted in some small glitches (not Orbit's fault) but the team at Orbit (Jack, Paige and Kay) have always been super helpful and resolved the issue promptly. Highly recommended app with superb support.

Woodstock Laundry SA
South Africa
Time spent using app: Almost 4 years
Orbit replied February 6, 2023

I'm so glad to hear this!! Thank you so much for sharing with us :) - Emily, Head of Support

January 27, 2023

Excellent customer service. They even helped me configure settings outside the app. Much appreciated!

Manifestie
United States
Time spent using app: About 1 year
Orbit replied January 27, 2023

Thank you so much!! - Emily, Head of Support

January 15, 2023

Great app!
Many different options for discounts.
Helpful customer support!
Currently is not working with the Buy Now button.

Daniella Lehavi
Israel
Time spent using app: About 2 years
Orbit replied January 17, 2023

Thank you for the review! - Emily, Head of Support

January 12, 2023

Good support from customer service team. Very responsive to resolving issue. Thank you for your help!

Simply Organic Beauty
United States
Time spent using app: Almost 6 years
Orbit replied January 12, 2023

I'm so glad to hear this, thank you for sharing!! Happy it's been a good experience so far :) - Emily, Head of Support