Reviews (664)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for its exceptional customer support, with team members like Jack, Alex, Sara, Emily, and Kay frequently commended for their responsiveness and helpfulness. The app offers a variety of effective promotional tools such as BOGO, volume discounts, and special pop-ups, which enhance sales and customer engagement. The interface is user-friendly, making it easy to set up and manage promotions. Merchants also appreciate the app's reliable performance, which contributes to increased order volumes, and find it offers good value for money due to its extensive features. The versatility in promotion options allows for customization to specific business needs, and continuous updates and feature enhancements are noted to improve functionality and user experience.

Edited October 11, 2024

Great app! The best thing about it is the pop-ups. I wish they had more customisation options but it is still a handy app.

Even after almost 2 years of using the app, the support was quick and seamless when we had an issue.

Another thing I wanted was "up to discounts" but neither Shopify nor any other app offers this.

Bridles & Reins
United States
Over 6 years using the app
Orbit replied January 11, 2024

Thanks so much for this review! - Emily

March 15, 2024

Exceptional Support Experience with Emily!
I recently encountered an issue with the USO: Discounts & Promotions app after updating my Shopify theme. This hiccup could have been a headache, but thanks to Emily's outstanding support, it turned into a seamless experience. Emily's dedication and patience were truly commendable as she guided me through the entire fixing process with unwavering support.

What impressed me the most was Emily's willingness to go above and beyond. She didn't just offer explanations; she utilized visuals to ensure that every step was crystal clear. Her dedication to resolving my issue promptly and efficiently showcased her expertise and commitment to customer satisfaction.

I am sincerely grateful for Emily's exceptional assistance and the support of the entire team behind USO: Discounts & Promotions. It's reassuring to know that such a reliable and customer-centric support system exists. Thank you, Emily, and the team, for your outstanding service!

What set Emily apart was her willingness to go the extra mile. Not only did she patiently guide me through each step of the process, but she also utilized visuals to make everything crystal clear. Her attention to detail and commitment to customer satisfaction were evident in every interaction.

I can't thank Emily and the entire USO: Discounts & Promotions team enough for their outstanding support and service. It's rare to come across such professionalism and dedication in today's fast-paced world, and they truly exceeded my expectations. If you're looking for an app backed by a team that genuinely cares about its users, look no further than USO. Highly recommended!

Kitten D'Amour
Australia
About 6 years using the app
Orbit replied March 19, 2024

OMG I am blown away by this review. It truly means so much to me!! Thank you! - Emily

May 9, 2024

USO is a fantastic app, and their customer service is even better. Alex went above and beyond to help us fix an error - so thankful!

Clevecorner
Hong Kong SAR
Almost 2 years using the app
Orbit replied May 13, 2024

So happy to hear this, will pass along to Alex! - Emily, Head of Support

June 5, 2024

Above-and-beyond customer support from Alex. I was so impressed with the level of care to get my store up and running. Amazing, 10/10

The Magic Summit Store
United States
26 days using the app
Orbit replied June 12, 2024

Hey, thanks for this glowing review! We're glad to hear you felt supported as you were getting going.

- Will, Head of Development

April 22, 2024

Best App ever..! and I got quick help always with any issues! :) Highly Recommended!

ohora usa
United States
Over 2 years using the app
Orbit replied April 24, 2024

Thank you!! - Emily, Head of Support

November 26, 2023

Five-Star Support Experience!

I recently chatted with Alex about a discount issue, and it was a breeze. They quickly tackled the problem, explained things clearly, and even fixed it on the spot.

What impressed me most was Alex's patience and dedication. They went above and beyond, using visuals to make everything crystal clear. Even when new issues popped up, Alex stayed cool and sorted them out in a flash. Huge thanks to Alex and the team!

TudungPeople
Malaysia
Over 3 years using the app
Orbit replied November 28, 2023

Wow, this review is so kind, we appreciate it so much! Thanks for taking the time to detail your experience with Alex. I'm glad to hear it :) - Emily, Head of Support

April 29, 2024

I was initially hesitant to use this app due to some negative reviews. This app provides essential features that offer numerous options for my business. It's important to note that it may not work flawlessly immediately upon installation. I'm giving it a 5-star rating because of the attention and customer service of its team, who are constantly tweaking and improving it on your website and addressing any issues. It is working and so far I have 3 different types of offers on my site. I wish i had known about it earlier. Most of these offers should have been built in Shopify and free. Luckily this app is addressing many of the shortcomings but it is not that easy nor a straight forward job. Keep that in mind.

Cosmética AKCARE
Mexico
5 days using the app
Orbit replied May 2, 2024

I really appreciate you giving us a chance! This is such a great review, I'm grateful you took the time to share your positive experience. Thank you :) - Emily, Head of Support

February 27, 2024

This is a great app because of its features, customer support, and price compared to competitors. The app's BOGO (Buy X Get Y) discount feature surpasses the built-in Buy X Get Y discount feature that Shopify offers due to there being no cut off capacity of product variants you can include. In addition to USO's BOGO (Buy X Get Y) discount, there are eight more offers you can choose from. Customer support has been outstanding, and this app even has a "Feature Request" section. Both times reaching out to customer support and using the feature request section, I received same day replies and help. With this app only costing $9.00 a month and having a 1% usage fee (with a max cap at $10) on orders that use the discounts you created, this app is well worth the cost for stores like mine.

Unique Designs
United States
3 months using the app
April 29, 2024

Outstanding app. Supplies the bulk of my order increases across the shop. Excellent support too.

ZabaTV
United States
Over 2 years using the app
Orbit replied May 2, 2024

Thank you very much! - Emily, Head of Support

November 21, 2023

USO has been a great app to use with our store over the years. It's helped us offer consistent discounts for customers, and more importantly, the support team has been very helpful. They were quick to respond and made sure we were satisfied with the solution.

Pinetree Garden Seeds
United States
About 5 years using the app
Orbit replied November 27, 2023

Thanks for being such a loyal customer over the years! We appreciate you :) - Emily, Head of Support