Reviews (669)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to manage diverse discounts and promotions, such as BOGO and quantity breaks, enhancing customer experience and boosting sales. Its user-friendly interface and seamless Shopify integration ensure smooth operation, even during high traffic. Exceptional customer support is frequently highlighted, with the team praised for their responsiveness and assistance in customization and troubleshooting.

August 12, 2024

very nice customer service and prompt support.

MO&Co.
China
Over 2 years using the app
Orbit replied August 13, 2024

Thank you!! - Emily, Head of Support

July 9, 2024

Very ease to use and excellent customer services! We definitely recomend.

Keiko Sports USA
United States
About 6 years using the app
Orbit replied July 11, 2024

Thanks so much for this review!! - Emily, Head of Support

November 26, 2024

The customer service is top-notch!!! Kay was amazing!!

Whimsy Boutique
United States
About 4 hours using the app
Orbit replied November 28, 2024

Aw thank you so much for the kind words about Kay! I agree she is amazing! Thanks for the review :) - Emily, Head of Support

Edited October 11, 2024

Great app! The best thing about it is the pop-ups. I wish they had more customisation options but it is still a handy app.

Even after almost 2 years of using the app, the support was quick and seamless when we had an issue.

Another thing I wanted was "up to discounts" but neither Shopify nor any other app offers this.

Bridles & Reins
United States
Over 6 years using the app
Orbit replied January 11, 2024

Thanks so much for this review! - Emily

March 15, 2024

Exceptional Support Experience with Emily!
I recently encountered an issue with the USO: Discounts & Promotions app after updating my Shopify theme. This hiccup could have been a headache, but thanks to Emily's outstanding support, it turned into a seamless experience. Emily's dedication and patience were truly commendable as she guided me through the entire fixing process with unwavering support.

What impressed me the most was Emily's willingness to go above and beyond. She didn't just offer explanations; she utilized visuals to ensure that every step was crystal clear. Her dedication to resolving my issue promptly and efficiently showcased her expertise and commitment to customer satisfaction.

I am sincerely grateful for Emily's exceptional assistance and the support of the entire team behind USO: Discounts & Promotions. It's reassuring to know that such a reliable and customer-centric support system exists. Thank you, Emily, and the team, for your outstanding service!

What set Emily apart was her willingness to go the extra mile. Not only did she patiently guide me through each step of the process, but she also utilized visuals to make everything crystal clear. Her attention to detail and commitment to customer satisfaction were evident in every interaction.

I can't thank Emily and the entire USO: Discounts & Promotions team enough for their outstanding support and service. It's rare to come across such professionalism and dedication in today's fast-paced world, and they truly exceeded my expectations. If you're looking for an app backed by a team that genuinely cares about its users, look no further than USO. Highly recommended!

Kitten D'Amour
Australia
About 6 years using the app
Orbit replied March 19, 2024

OMG I am blown away by this review. It truly means so much to me!! Thank you! - Emily

April 23, 2024

Great app that also comes with great support. Had some issues when we updated our theme but the USO support team solved the issue quickly and with great professionalism!

Rouseu Wijnen en Likeuren
Belgium
About 7 years using the app
Orbit replied April 24, 2024

I appreciate you sharing this! Thanks for your review! - Emily, Head of Support

February 27, 2024

This is a great app because of its features, customer support, and price compared to competitors. The app's BOGO (Buy X Get Y) discount feature surpasses the built-in Buy X Get Y discount feature that Shopify offers due to there being no cut off capacity of product variants you can include. In addition to USO's BOGO (Buy X Get Y) discount, there are eight more offers you can choose from. Customer support has been outstanding, and this app even has a "Feature Request" section. Both times reaching out to customer support and using the feature request section, I received same day replies and help. With this app only costing $9.00 a month and having a 1% usage fee (with a max cap at $10) on orders that use the discounts you created, this app is well worth the cost for stores like mine.

Unique Designs
United States
3 months using the app
June 4, 2024

Amazing app! Quick help from the team and would absolutely recommend them :)

Creody
Denmark
4 months using the app
Orbit replied June 12, 2024

We're happy to hear this! Appreciate your recommendation and this great review.
- Will, Head of Development

May 9, 2024

USO is a fantastic app, and their customer service is even better. Alex went above and beyond to help us fix an error - so thankful!

Clevecorner
Hong Kong SAR
Almost 2 years using the app
Orbit replied May 13, 2024

So happy to hear this, will pass along to Alex! - Emily, Head of Support

April 22, 2024

Best App ever..! and I got quick help always with any issues! :) Highly Recommended!

ohora usa
United States
Over 2 years using the app
Orbit replied April 24, 2024

Thank you!! - Emily, Head of Support