Reviews (661)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its variety of promotional tools such as BOGO, quantity breaks, and discounts, which effectively boost sales and enhance customer experiences. It features a user-friendly interface that facilitates easy setup and integration, operating efficiently without impacting website speed. The app is noted for its seamless integration with Shopify and compatibility with various themes. Customer support, particularly staff members like Alex, Kay, and Emily, is praised for their quick and effective responses, often providing same-day solutions. Merchants find the pricing affordable and transparent, and appreciate the app's reliability and regular updates that keep it relevant and effective.

November 21, 2023

USO has been a great app to use with our store over the years. It's helped us offer consistent discounts for customers, and more importantly, the support team has been very helpful. They were quick to respond and made sure we were satisfied with the solution.

Pinetree Garden Seeds
United States
About 5 years using the app
Orbit replied November 27, 2023

Thanks for being such a loyal customer over the years! We appreciate you :) - Emily, Head of Support

August 26, 2022

5 étoiles pour le support. Réactif, top !
4 étoiles pour l'application. Ne pas passer par le panier, court-circuite les offres qui ne sont pas appliquées si l'on clique directement sur Payer. Bug à voir !

La Licorne de Victorine | Vegan Select Store à Bayonne
France
Over 5 years using the app
Orbit replied August 26, 2022

Merci pour l'avis, et les retours! - Emily, Head of Support

Edited October 10, 2022

Thank you so much for your fast response and resolution to my problem with the discount badge. Appreciate the help

Lamingtonnz
New Zealand
Over 5 years using the app
December 13, 2021

A very versatile app, allowing you to create all kind of discounts you'd like for your store! I can't think of a better app to use because it allows me to apply any conditions I want for my customers. My favorite part, however, is the customer support - AMAZING customer support who are always there to help: They never left a question unanswered and I know I can rely on them, which is something I never experienced in any app/platform before. Sometimes it may take working your way around Shopify's default discount system to get exactly what you want, for me Paige from customer support has always made this possible (Thank you so much Paige!).

Red Cherry Lashes
United States
Over 5 years using the app
Orbit replied December 14, 2021

WOW this is such a nice review, thank you so much for your kind words! I'm so happy to hear this! - Emily, Support Lead

June 14, 2023

Kay is so easy to talk with and responded swiftly that's why the issue got resolved right away. This is my first time reaching out to them and I'd say awesome customer service! Thanks, Kay!

King and Fifth Supply Co.
United States
Over 5 years using the app
Orbit replied June 14, 2023

I'm so glad to hear you've had such a great experience working with Kay! Thanks for sharing :) - Emily, Head of Support

Edited February 24, 2021

We have been using this app for about 2 years to offer our customers tiered multi-item discounts (buy 2 items get a discount, buy 3 items get a bigger discount, etc). This functionality has been valuable for our growth and is an important component of our customer experience. Over time issues have popped-up as we deal with Shopify limitations (e.g. only one discount code can be applied) and as we implement other apps that at times may conflict with the USO app (technically or logically) but the support from James and others has always been awesome and the issues always resolved. We foresee this app as being part of our infrastructure for the long term.

Ivory Lane Boutique Inc.
Canada
Over 5 years using the app
Edited July 6, 2020

We use this for all of our stores anytime we need to set up a specific type of offer. It's very easy to use and we love it.

Absolute Merch
United States
Over 5 years using the app
April 1, 2020

Had an issue and they resolved the problem for me quickly and efficiently. Great app! So many fantastic features!

Bleu Chic Boutique
United States
Over 5 years using the app
Edited December 7, 2018

this app has always been great for us however today on a big sale day none of our discounts for our POS worked and we had to manually override every product. Really frustrating! it worked for two weeks and then today we have no idea why its not working - there are no dates and all are enabled with show in POS ticked

Wilson and Frenchy
Australia
Over 5 years using the app
February 4, 2022

Excellent program for providing promotional offers in various ways. We extensively use this program to provide incentives and give additional value to our customers beyond a simple discount.

Goldspot Pens
United States
Over 5 years using the app
Orbit replied February 4, 2022

I'm glad to hear you've had such a great experience, thanks for sharing! - Emily, Support Lead