Reviews (661)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its variety of promotional tools such as BOGO, quantity breaks, and discounts, which effectively boost sales and enhance customer experiences. It features a user-friendly interface that facilitates easy setup and integration, operating efficiently without impacting website speed. The app is noted for its seamless integration with Shopify and compatibility with various themes. Customer support, particularly staff members like Alex, Kay, and Emily, is praised for their quick and effective responses, often providing same-day solutions. Merchants find the pricing affordable and transparent, and appreciate the app's reliability and regular updates that keep it relevant and effective.
Refine
-
By rating
This app works really well with what we need for our shop! We ran into some problems and reached out to customer service and they helped us greatly!
Aw I'm glad to hear it worked out!! Thanks for sharing :) - Emily, Support Lead
Outstanding app and outstanding support. Extremely flexible.
It is lacking a couple minor features. I wish it had the ability to add an exclusion collection (all items in collection X are on sale, excluding those also in collection Y), and I wish it had a way to do free shipping as the offer. But both of these requests are things I can work around, so not big enough to take off a star for. For the most part, though it lets you set up most discount offers you can think of.
When first installed and you try to use some offers, there may be some bugs depending on your theme. However, the Pixel Union team was able to respond and address my inquiries within 24 hours. Thanks!
Great response from the team relating to checkout issues
Went above and beyond trying to fix an issue that in fact was to do with another app
As an ecommerce business we often use this app to run special offers and deals for our customers. This app allows us to run various deals that's suited to our business needs.
I have used this app to create bundle deals on my retail website and it has been working great. Lots of options and the customer service is really good and fast when you need help!
Kay assisted me regarding my alignment issue and I must say he truly is a professional, and the way he handles the situation is really good. I really love how customer support is there to support small business owners in order to make things easier for us.
Thank you for the kind words! It means a lot to hear you value our support <3 - Emily, Head of Support
Alex is super helpful and always finds a solution to anything that we want to change within the app.
Thank you so much for saying this, will be passing the feedback along to Alex! - Emily, Head of Support
Five-Star Support Experience!
I recently chatted with Alex about a discount issue, and it was a breeze. They quickly tackled the problem, explained things clearly, and even fixed it on the spot.
What impressed me most was Alex's patience and dedication. They went above and beyond, using visuals to make everything crystal clear. Even when new issues popped up, Alex stayed cool and sorted them out in a flash. Huge thanks to Alex and the team!
Wow, this review is so kind, we appreciate it so much! Thanks for taking the time to detail your experience with Alex. I'm glad to hear it :) - Emily, Head of Support
Good service support however will be good if they allow promotional price to be shown on the collection page instead of only at the cart
Great feedback! I will be passing this along to my product team. Thanks so much for sharing! - Emily, Support Lead