Reviews (670)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and customer engagement through its variety of promotional tools such as BOGO and discounts. It features a user-friendly interface and easy Shopify integration, allowing quick promotion setups. The responsive customer support is praised for its effectiveness and personalized assistance. Merchants appreciate the comprehensive customization options and reliable performance, making it a valuable tool for enhancing marketing strategies.

December 15, 2018

Excellent customer service when we ran into an issue with discounts being transferred to Paypal when customers chose that option to check out. Highly recommend!

Idlehour Boutique
United States
Almost 6 years using the app
December 13, 2021

A very versatile app, allowing you to create all kind of discounts you'd like for your store! I can't think of a better app to use because it allows me to apply any conditions I want for my customers. My favorite part, however, is the customer support - AMAZING customer support who are always there to help: They never left a question unanswered and I know I can rely on them, which is something I never experienced in any app/platform before. Sometimes it may take working your way around Shopify's default discount system to get exactly what you want, for me Paige from customer support has always made this possible (Thank you so much Paige!).

Red Cherry Lashes
United States
Over 5 years using the app
Orbit replied December 14, 2021

WOW this is such a nice review, thank you so much for your kind words! I'm so happy to hear this! - Emily, Support Lead

June 14, 2023

Kay is so easy to talk with and responded swiftly that's why the issue got resolved right away. This is my first time reaching out to them and I'd say awesome customer service! Thanks, Kay!

King and Fifth Supply Co.
United States
Over 5 years using the app
Orbit replied June 14, 2023

I'm so glad to hear you've had such a great experience working with Kay! Thanks for sharing :) - Emily, Head of Support

Edited February 24, 2021

We have been using this app for about 2 years to offer our customers tiered multi-item discounts (buy 2 items get a discount, buy 3 items get a bigger discount, etc). This functionality has been valuable for our growth and is an important component of our customer experience. Over time issues have popped-up as we deal with Shopify limitations (e.g. only one discount code can be applied) and as we implement other apps that at times may conflict with the USO app (technically or logically) but the support from James and others has always been awesome and the issues always resolved. We foresee this app as being part of our infrastructure for the long term.

Ivory Lane Boutique Inc.
Canada
Over 5 years using the app
Edited July 6, 2020

We use this for all of our stores anytime we need to set up a specific type of offer. It's very easy to use and we love it.

Absolute Merch
United States
Over 5 years using the app
Edited May 3, 2023

This app has helped us immensely in terms of extra revenue, by allowing us to bundle our products and apply discounts to the bundles. The support is always very fast and helpful. We recently changed themes which resulted in some small glitches (not Orbit's fault) but the team at Orbit (Jack, Paige and Kay) have always been super helpful and resolved the issue promptly. Highly recommended app with superb support.

Woodstock Laundry SA
South Africa
Over 5 years using the app
Orbit replied February 6, 2023

I'm so glad to hear this!! Thank you so much for sharing with us :) - Emily, Head of Support

April 1, 2020

Had an issue and they resolved the problem for me quickly and efficiently. Great app! So many fantastic features!

Bleu Chic Boutique
United States
Over 5 years using the app
February 4, 2022

Excellent program for providing promotional offers in various ways. We extensively use this program to provide incentives and give additional value to our customers beyond a simple discount.

Goldspot Pens
United States
Over 5 years using the app
Orbit replied February 4, 2022

I'm glad to hear you've had such a great experience, thanks for sharing! - Emily, Support Lead

October 16, 2020

Great Customer Service.
Very Patient with all my requests and got everything working perfectly. I Would recommend this app.

STAR BEADS
United Kingdom
Over 5 years using the app
March 2, 2021

When first installed and you try to use some offers, there may be some bugs depending on your theme. However, the Pixel Union team was able to respond and address my inquiries within 24 hours. Thanks!

American Fighter
United States
Over 5 years using the app