Reviews (670)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and customer engagement through its variety of promotional tools such as BOGO and discounts. It features a user-friendly interface and easy Shopify integration, allowing quick promotion setups. The responsive customer support is praised for its effectiveness and personalized assistance. Merchants appreciate the comprehensive customization options and reliable performance, making it a valuable tool for enhancing marketing strategies.

December 20, 2019

Terrible app. Avoid if you can! Seems like the team is aware of how limited its capabilities are but are not making any attempt to improve it. Every time I contact them for help, I receive a response along the lines of "Sorry, we can't do anything about your problem. Try to use a different discount or just deal with it."

Joyja
United States
9 days using the app
Orbit replied January 13, 2020

Hello! We have sent you an email with some workaround solutions offered. Please reply to that email and we can chat further about which option fits your store the best. ...

January 23, 2021

I can't give more than 2 stars to this app for one simple and logical reason: You can't choose variants for your offers! For example, If you sell T-shirts and you want to offer a discount on a specific color, you can't! You have to choose all T-shirts and offer a discount on ALL. I think that this must be corrected..

Splyni
Spain
13 days using the app
Orbit replied January 25, 2021

Thank you so much for your feedback. Variant targeting is on our roadmap currently and while I don't yet have an official ETA, I can tell you it's being worked on currently. ...

December 22, 2018

I wasted a week on this app, the app didn't display properly, and the customer service didn't work!!

ipronic
China
9 days using the app
June 16, 2022

This has been a solid app for me that is good for multiple promotional uses. Good and quick customer service as well!

SWIXXZ
United States
8 days using the app
Orbit replied June 20, 2022

I'm happy to hear this, thanks for sharing!! - Emily, Support Lead

Edited May 22, 2018

I rewrite the comment again. It is an good app with many functions and reasonable pricing.

1. A big mistake occurred. They help to fix with short-term solution. Due to short term solution, I am not so confident about it.
2. A minor mistake occurred. They fixed it.
3. They fixed another problem not caused by them.
4. Because it took several days to fix all problems, I asked for extending trial ...

Hygge Sweet Home
Hong Kong SAR
8 days using the app
September 19, 2019

This app was so promising... I added it to a theme from the same company and it did not work well together. I uninstalled the theme and reverted to a much less expensive theme (which offers much more) but the app still does not live up to its promises. There is absolutely NO SUPPORT. Not for the app and not for the premium theme. I have tried fixing the issues myself but there is not even good ...

Cosmic-Perfume
United States
7 days using the app
Orbit replied October 15, 2019

Hi there. It seems as though you may not be receiving our emails. There was an initial correspondence prior to this review and then a few follow-ups afterwards. Please check ...

May 21, 2020

It's works great for their features and good responsible for support. But the limitation is not to work with other apps like Whole sale discount or another discount apps.

BFF
Thailand
11 days using the app
November 13, 2022

We installed the application to perform volume discounts on collections of products. Unfortunately, it worked sometimes and did not work other times. This resulted in us having to refund customers the discount amount and also pay for shipping since the absence of the discount caused free shipping to be reached incorrectly. We reached out to support since it says Sunday 7AM - 5PM PT and ...

Berwyn Betty's Bath & Body Shop
United States
6 days using the app
Orbit replied November 13, 2022

Hi - we are available 7am to 5pm PST on Sundays but we also have a massive volume of tickets during the BFCM season. We appreciate your patience and understanding during a ...

March 27, 2017

Easy to install, works perfectly, great customer support. I removed a star because I never got my questions answered prior to installing the app but I'm glad I took a chance because their technical support after installing the app was top notch!

Bridalvaganza
United States
6 days using the app
December 23, 2018

I loved this app when I was working with it to design offers. Once I set the offers up they worked wonderfully for one day, then they just stopped showing up on my store. I didn't turn them off, didn't change any settings. They just stopped working. This app is great when it works, but it isn't reliable.

Bawdy Barber
United States
7 days using the app