Reviews (670)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and customer engagement through its variety of promotional tools such as BOGO and discounts. It features a user-friendly interface and easy Shopify integration, allowing quick promotion setups. The responsive customer support is praised for its effectiveness and personalized assistance. Merchants appreciate the comprehensive customization options and reliable performance, making it a valuable tool for enhancing marketing strategies.

September 22, 2020

I asked for help to configure some translations of the popup and Paige helped a lot, thank you! The rate is 4 stars instead of 5 because the popup has a little lag and it lasts a few seconds to appear. The customer care was great, 5 stars for them!

HygienicBand
Spain
About 1 month using the app
October 13, 2018

I used this app for the first time to run a big sale throughout my website. It was brought to my attention by some customers that the sale price disappears once the customer tries to check out. I ended up losing several sales because of this. So disappointing

ALLOYD Studio
United States
About 1 month using the app
January 25, 2021

Lots of glitches. Main reason I don't like it is the sale price is not visible in either the collection listing OR the individual product listing. The customer only sees their discounted total in the cart and no where else. It makes bulk discounts very misleading.

Lilou Lifestyle Co.
Canada
About 1 month using the app
Orbit replied January 25, 2021

I'm sorry to hear you've having trouble! This is a feature that's on our current roadmap for the near future. I don't see a previous ticket from you in our inbox, so I've sent you a fresh email to chat more about it. Looking forward to hearing from you!

July 20, 2020

Discounts did not triggered, customers still check out, allowing us to know about this issue. Imaging those who abandoned their carts without letting us know. Support put it to poor internet connection and user clicking back and forth during checkout which caused this issue.
The fact that the order confirmation email was shown the discount descriptions but checkout amount did not deduct shows very clearly an issue with the discount app triggering.

In the end, a very standard reply to us to get out of this situation.
"Our development team is aware of this and we will be looking into a fix for it ASAP. However, I don't have an ETA right now unfortunately"

We silently accepted the above reply until last week, we gotten 2 more big orders without discount triggered.
This is totally not acceptable for any e-commerce business, big or small.

Sorella Singapore
Singapore
About 1 month using the app
June 19, 2020

I'm testing the app, but I can tell you that the support is very great! they help me to resolve a problem in a few minutes

SISOS
Italy
About 1 month using the app
July 21, 2021

Very poor after-sale service, didn't help me solve the problem, no one responded to the email. Definitely not recommended for installation

kokorosastudio.com
China
About 1 month using the app
Orbit replied July 21, 2021

Hi there! We have sent you a few responses, most recently with an update about your issue. Please check your inbox and respond to us ASAP! Thank you :)

October 3, 2020

All I get when I try to use this app is a blank screen with a message, "internal server error". COMPLETELY USELESS!!!!!

Bricks & Minifigs - Pearland
United States
About 1 month using the app
April 19, 2019

Como puedo editar el texto situado en la pagina de carrito ??? por el momento todo bien menos eso, aun estoy en el periodo de prueba

El Sitio La Tienda
Spain
29 days using the app
May 25, 2020

i already delete the app and delete my last sales i keep not receiving my sales , can you please help me recover my last sales can you fixed it manually ! before i can use it again!

Mznn
Philippines
25 days using the app
Orbit replied May 25, 2020

Hi! This sounds like a platform-related issue, as all payouts from sales come directly from Shopify. We've sent you an email with more information, please have a look and respond when you get a chance. Thank you!

September 29, 2019

Many issues with the discount and support was slow, received a reply saying app is not compatible with other apps.

Young Hearts Lingerie
Singapore
23 days using the app
Orbit replied October 15, 2019

Hi there! We're sorry to hear you were having difficulties setting up the app. We do our best to ensure the app's compatibility with all stores, however, there can sometimes be incompatibilities with other apps in the marketplace. We really appreciate your patience during our busiest season!