Overall rating
Counts per rating level
  • 79% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and diverse discount features, including bulk buy discounts and product bundling. These features have been successful in boosting sales. The app also offers customization of pop-ups and text, enhancing the merchant experience. Many have praised the app's reliable performance and exceptional customer support, particularly for prompt issue resolution and theme compatibility. It's recommended for its ability to enhance sales and provide unique saving opportunities for customers.

Edited May 26, 2019

2019 UPDATE: So we switched credit cards and had to restart the account up. When I checked it, the App would open up to the dashboard fine, but as soon as I paid and renewed my subscription and went to use it, I got a pop-up that stated it doesn't work with my browser and have reset my cache/history, etc... WOW, what a sham!!!!

Still haven't implemented fixed for my concerns from last year...

Too bad, they have something good going, but seems whoever is in charge over there just does not care!!!

Ninja Brand Inc
United States
6 months using the app
Edited June 26, 2020

[Update on 27 Jun SGT]
Thanks for the support team’s reminding .
Adding one more bug for others reference as below.
- this app does not work if customer clicks checkout directly from product detail page or detail list page.
Strongly not recommend this app and this vendor with following reason:
1. There is latency to calculate the discount in cart page
2. Discount logic will affect the checkout page translation functions.
3. Company no long term roadmap to fix the above 2 issues.
4. Customer support service is poor, specially if you are not in the same timezone as Canada, good luck to you.
I am searching for a replacement of this app.

Rasa Sayang Potong Ice-Cream
About 2 months using the app
Orbit replied June 26, 2020

Thanks for your feedback. We are located in Canada (in PST) so our office hours can be tough for other timezones, but we do our best to respond within 24hrs! We do have roadmap plans for the two other concerns listed here. We've sent you an email with more detailed information about this, please have a look and get back to us ASAP!

October 3, 2020

All I get when I try to use this app is a blank screen with a message, "internal server error". COMPLETELY USELESS!!!!!

Bricks & Minifigs - Pearland
United States
About 1 month using the app
July 20, 2020

Discounts did not triggered, customers still check out, allowing us to know about this issue. Imaging those who abandoned their carts without letting us know. Support put it to poor internet connection and user clicking back and forth during checkout which caused this issue.
The fact that the order confirmation email was shown the discount descriptions but checkout amount did not deduct shows very clearly an issue with the discount app triggering.

In the end, a very standard reply to us to get out of this situation.
"Our development team is aware of this and we will be looking into a fix for it ASAP. However, I don't have an ETA right now unfortunately"

We silently accepted the above reply until last week, we gotten 2 more big orders without discount triggered.
This is totally not acceptable for any e-commerce business, big or small.

Sorella Singapore
About 1 month using the app
May 22, 2019

This app was free and now it started charging me without telling me i had to pay for it, i would like a refund from that. because i was not told and i would of deleted it

2 months using the app
Orbit replied May 23, 2019

Hi there! Ultimate Special Offers has a free 10-day trial, after which there is a monthly fee. However, we never charge without consent as payment requires authorization by the account owner first. In case you'd like more information about this process, we've sent you an email about payment authorization.

May 25, 2020

i already delete the app and delete my last sales i keep not receiving my sales , can you please help me recover my last sales can you fixed it manually ! before i can use it again!

25 days using the app
Orbit replied May 25, 2020

Hi! This sounds like a platform-related issue, as all payouts from sales come directly from Shopify. We've sent you an email with more information, please have a look and respond when you get a chance. Thank you!

December 4, 2021

The app damaged my theme and there's no customer service. end up paying for a developer to fix the code.

United States
2 minutes using the app
Orbit replied December 4, 2021

It looks like we didn't receive an email from you about this damaged theme, so I've sent you a new email to address your concerns. Please reply to me ASAP so we can sort this out together! - Emily, Support Lead

September 29, 2019

Many issues with the discount and support was slow, received a reply saying app is not compatible with other apps.

Young Hearts Lingerie
23 days using the app
Orbit replied October 15, 2019

Hi there! We're sorry to hear you were having difficulties setting up the app. We do our best to ensure the app's compatibility with all stores, however, there can sometimes be incompatibilities with other apps in the marketplace. We really appreciate your patience during our busiest season!

October 13, 2018

I used this app for the first time to run a big sale throughout my website. It was brought to my attention by some customers that the sale price disappears once the customer tries to check out. I ended up losing several sales because of this. So disappointing

United States
About 1 month using the app
September 28, 2019

I bought it, but it didn't work properly and the staff didn't respond to it. It was terrible.I wasted 19 dollars.

19 days using the app
Orbit replied October 15, 2019

Hi there. We're sorry to hear you've had trouble using the app. Our support history shows some correspondence between yourself and our support agents, so we're not sure when our messages stopped making their way to your inbox. In the meantime, we've sent you a follow-up—please be sure to check your email's junk folder. Thanks!