Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to run various promotions, including BOGO and quantity breaks, and its seamless integration with Shopify themes. Its intuitive interface is praised for boosting conversions. The customer support team is highly commended for their exceptional service, particularly in resolving compatibility issues with third-party checkouts and other apps. The app's pricing is deemed reasonable for its features, and the developers are responsive to feedback, often implementing new features based on merchant requests.

Edited June 26, 2020

[Update on 27 Jun SGT]
Thanks for the support team’s reminding .
Adding one more bug for others reference as below.
- this app does not work if customer clicks checkout directly from product detail page or detail list page.
Strongly not recommend this app and this vendor with following reason:
1. There is latency to calculate the discount in cart page
2. Discount logic will affect the checkout page translation functions.
3. Company no long term roadmap to fix the above 2 issues.
4. Customer support service is poor, specially if you are not in the same timezone as Canada, good luck to you.
I am searching for a replacement of this app.

Rasa Sayang Potong Ice-Cream
Singapore
About 2 months using the app
Orbit replied June 26, 2020

Thanks for your feedback. We are located in Canada (in PST) so our office hours can be tough for other timezones, but we do our best to respond within 24hrs! We do have roadmap plans for the two other concerns listed here. We've sent you an email with more detailed information about this, please have a look and get back to us ASAP!

Edited May 5, 2019

HELLO, DOWNLOAD THIS APP IN MY STORE BUT I'M NOT GOING TO USE, I HOPE YOU DO NOT CHARGE ME THANKS...

Shop Glad
United States
2 days using the app
September 22, 2020

I asked for help to configure some translations of the popup and Paige helped a lot, thank you! The rate is 4 stars instead of 5 because the popup has a little lag and it lasts a few seconds to appear. The customer care was great, 5 stars for them!

HygienicBand
Spain
About 1 month using the app
October 13, 2018

I used this app for the first time to run a big sale throughout my website. It was brought to my attention by some customers that the sale price disappears once the customer tries to check out. I ended up losing several sales because of this. So disappointing

ALLOYD Studio
United States
About 1 month using the app
January 25, 2021

Lots of glitches. Main reason I don't like it is the sale price is not visible in either the collection listing OR the individual product listing. The customer only sees their discounted total in the cart and no where else. It makes bulk discounts very misleading.

Lilou Lifestyle Co.
Canada
About 1 month using the app
Orbit replied January 25, 2021

I'm sorry to hear you've having trouble! This is a feature that's on our current roadmap for the near future. I don't see a previous ticket from you in our inbox, so I've sent you a fresh email to chat more about it. Looking forward to hearing from you!

July 20, 2020

Discounts did not triggered, customers still check out, allowing us to know about this issue. Imaging those who abandoned their carts without letting us know. Support put it to poor internet connection and user clicking back and forth during checkout which caused this issue.
The fact that the order confirmation email was shown the discount descriptions but checkout amount did not deduct shows very clearly an issue with the discount app triggering.

In the end, a very standard reply to us to get out of this situation.
"Our development team is aware of this and we will be looking into a fix for it ASAP. However, I don't have an ETA right now unfortunately"

We silently accepted the above reply until last week, we gotten 2 more big orders without discount triggered.
This is totally not acceptable for any e-commerce business, big or small.

Sorella Singapore
Singapore
About 1 month using the app
June 19, 2020

I'm testing the app, but I can tell you that the support is very great! they help me to resolve a problem in a few minutes

SISOS
Italy
About 1 month using the app
July 21, 2021

Very poor after-sale service, didn't help me solve the problem, no one responded to the email. Definitely not recommended for installation

kokorosastudio.com
China
About 1 month using the app
Orbit replied July 21, 2021

Hi there! We have sent you a few responses, most recently with an update about your issue. Please check your inbox and respond to us ASAP! Thank you :)

October 3, 2020

All I get when I try to use this app is a blank screen with a message, "internal server error". COMPLETELY USELESS!!!!!

Bricks & Minifigs - Pearland
United States
About 1 month using the app
April 19, 2019

Como puedo editar el texto situado en la pagina de carrito ??? por el momento todo bien menos eso, aun estoy en el periodo de prueba

El Sitio La Tienda
Spain
29 days using the app