Springbot , 103 reviews

Be careful they say no contract so you can cancel anytime so just pay one month to try it but will charge an extra month when you want to cancel this expensive app before the first month is finished. otherwise the app seems well laid out and has many good features just not feasible for my store due to the high cost as I can get by using a few other much cheaper apps for my needs at this time.

It's been a pleasure working with Springbot. Stuart and Ryan have gone over and above to accommodate our transition from Klaviyo. Their data and segments are extremely valuable and that alone justifies their price, along with their phenomenal account support. These guys are a great alternative to Klaviyo.

We have been using SpringBot for about 4 months now and we couldn't be happier with the level of service we've received from whole team. We mostly make use of AdRoll and the Facebook Managed Services and we have seen great results from both.

As others have mentioned, it would be nice to see more functionality in the Social Hub. Undoubtedly, there are limitations with each of the social media companies that makes it difficult, but I'm confident SB will continue to work on it and improve the offering over time.

I am looking forward to a continued partnership and even more growth moving ahead!

5 stars for their support. They are extremely responsive to any questions you might have.
As they grow, I would like to see them become a bit more robust in their offerings - specifically in their offerings of strategy for fledgling companies.
Also, not sure about the reporting. It never seemed to be perfectly on point. The email open/clicks/conversions seemed to be ok...but the other reporting didn't always make sense.
Other than that, a great affordable way to keep all your marketing in one place
Thank you

Springbot is a great product with lots of marketing tools and analytics. Also, just as important is the great customer support you receive. Overall, I love this product. 5 Stars!

this has helped me really make sure I continue to bring customers back. I like this, it's a good app that i can use in my store. I hope it works

I paid them to do exactly what I have been doing. I did not see a return on my investment and when I questioned them on the return I was ignored. My account manager was never available when I was. My sales dropped. Do not waste your money on this application. You can do these services on your own. Complete rip off.

I've been using Springbot for quite a while now (since the MailChimp debacle). I was promised that they would be a "partner" in my marketing efforts. This isn't the case. It's just an app. I get an email once in a blue moon with a suggestion here and there. Not much of a "partner".

They changed the interface for their email creation. It is very difficult to use.

I opted to let them manage my Facebook Ads as well. MISTAKE. My rep just up and left without notice. Emails went unanswered, which was infuriating. No communication. I just out of the blue get an email from my new FB ads rep. No explanation.

Speaking of FB ads. I went through all of the ones that Springbot created, and found 1/2 of them not pointing to my Instagram page and were using the wrong pixel. It was using an inactive one. FOR 3 MONTHS.

I'm dropping them like a hot rock. The service is NOT worth the monthly fee.

I'm really tired of Shopify Partners screwing me out of my hard earned money.

Was excited at first...very salesy interactions and onboarding. Was very expensive for what you could accomplish on your own with your own e-mail service and retargeting app. I was expecting more interaction and hands-on work from your 'account manager'. After a very simple 'onboarding' you are left to the races was a relatively clunky interface and a once-a-quarter call that isn't really useful. Towards the end, this call was forgotten about and my "once-a-month" free email had typos.

Everyone I interacted with was nice though, so that was ok. A good group of people, but quite honestly not worth the high price-point. Especially for smaller businesses.

Hydroviv signed up for Springbot in October 2018 with the goal of simplifying our company’s marketing efforts. We signed up for all offerings (Email, Audience Expander, Onsite Abandonment, Ad management) so our monthly cost was $1300 plus ad spend. We left Springbot on Feb 18, 2019, so this review is for our four-month experience.

Facebook Ad Management: Per terms of agreement, Springbot was to build two Facebook campaigns per month. Simply put, this did not happen. In entirety, two campaigns were built over the 4 month period, and one campaign was never actually turned on. The campaign that was turned on was never touched after it was set up. Long story short, Springbot’s Facebook ad campaigns generated zero revenue on $1500 ad spend, and we were charged $800 for ad management over the duration of our relationship.

Audience Expander, Onsite Abandonment Prospecting Tools: These tools have their own dashboards that display attributed revenue, so you can see ROI at a glance for prospecting done on their platform (a major selling point). The problem was, the dashboard was showing a revenue that didn’t align with data from our other analytics tools. When I asked my account manager for a list of customers/orders that served as the basis for the number, I found that a bug was causing Springbot to mistakenly take credit for sales that occurred months before I signed up for the platform, which artificially inflated the revenue that Springbot attributed to its platform. Once Springbot’s bug (that my team discovered) was fixed, there were zero dollars of attributed revenue from that point forward for any of the prospecting services.

AdRoll Ad Management: When Springbot manages your Adroll accounts, you get locked out of the account, so the only data you can see is what they show you in the dashboard (which was wrong in the case of Audience Expander/Onsite Abandonment). Using the data from their dashboard, there was was about $1100 in click through revenue, on about $8000 in authorized Ad spend, but we have no way of verifying any of the numbers.

Experience With Company: Because Springbot didn’t uphold their end of contract (Facebook Ad Campaign building), and because overall performance was poor, I submitted a written request to put in our 30 day cancellation request on December 28, 2018. I was informed that despite the fact that Springbot didn’t uphold their end of the contract the service wouldn’t actually be terminated until Feb 18, because the 30 day termination notice is really a 30 day plus billing cycle notice. While annoying, it wasn’t worth the money to make a big deal out of it and pursue breach of contract as a justification to terminate immediately. However, I was very surprised to see that Springbot processed another charge for $2996 on January 19 to purchase ads for the remainder of the cycle. It is absolutely inconceivable to me that an ad management service would continue to pull ad spend from a client more than 20 days after the client submitted a 30 day termination notice because they weren’t actually building campaigns or managing ads.

In summary, I feel fortunate that Hydroviv was in a financial position to eat the $13,000 cost of trying Springbot ($5200 for 4 months of the platform & management fees plus over $8k in additional ad spend), while continuing to keep our other email/analytics systems in place. I would encourage early stage companies who sign up for Springbot to have a person from their team actively managing and monitoring all aspects of onboarding, campaign management, campaign performance, and double-checking dashboard metrics against other analytics for attribution for at least the first 6 months. In our experience, the fundamental problems were discovered only because our team proactively dug and cross-referenced the data from Springbot’s dashboard with our other reporting platforms.

Eric Roy, Ph.D.
Founder, CEO