syncX: Stock Sync

syncX: Stock Sync

Reviews (1,329)

Overall rating
4.6
Counts per rating level
  • 89% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its cost-effectiveness and ability to simplify inventory management across multiple platforms. It features automatic stock updates, handles large data volumes, and has a user-friendly interface. The customer support is responsive and effective, quickly resolving issues. Additionally, the app integrates seamlessly with existing systems, performs reliably with minimal downtime, and offers continuous updates and extensive educational resources to maximize utility.

March 9, 2018

Excellent app...allowed me to automate the import and update of thousands of products.
The service really stands out for me as Jor was patient and responded very quickly with solutions, which makes all the difference.

Digital Factory Pty Ltd
South Africa
22 days using the app
February 1, 2020

This product saved me days of manual labor. I cant recommend enough to manage large inventories and new product lines.

Cosydens
United States
22 days using the app
syncX replied February 10, 2020

Thank you for your great review. It is great to see that you are extremely satisfied with our product. Thank you for choosing Stock Sync for product syncing. Please let us know if you ever need assistance. We are here to help.

June 1, 2021

Super Helpful Great App. Support Staff are responsive to requests and the App just does what its supposed to. Great pricing with the ability to pay as you grow

Velo Workshop
New Zealand
Over 1 year using the app
Edited August 17, 2020

Three days and no response from support. 1st support question was answered in about 12 hours, 2nd is in limbo and we cannot get our products straightened out until they respond. Very frustrating! UPDATE: Just responded after 4 days, but still can't get resolved, saw support ran an import session at 9:30am this morning, its now 7:30 PM, and did not get an update. I'll re-rate the support, but waiting for resolution. UPDATE: they say they completed the modifications and ran the products again, but still plagued with duplicates. No way to reach them thus far (Monday no less). Not Happy with the support for this App at all!

LingerieBrat
United States
Over 1 year using the app
syncX replied August 16, 2020

Sorry for not getting back to you sooner. We understand the products added wasn't group into variants. It is mainly an issue on setting up or the feed don't a variant group key identified the product. We will review the feed data as requested and get back to you as soon as possible.

August 4, 2020

This application seems to meet my requirements but most of all I am very greatfull for support I had. Very friendly guys working out with me on my tight schedule.

Kodmart
Slovakia
21 days using the app
Edited June 9, 2019

Love it! Been using it for a while. Great syncing with my local suppliers in SA. Pretty user-friendly and affordable. It's a no brainer to automate your stock levels and updated price points. Plus these guys are really helpful if you need guidance (just the support is a bit slow!). Look.. we advise using it, you won't be sorry when they eventually reply! ;)

Pc Kingz Southafrica
South Africa
Over 1 year using the app
January 25, 2022

The app was good when I started using it but whenever there is a problem it is very difficult to get them to resolve anything. when I first signed up for this service they charged me for the number of SKUs that were on the feed. now they are counting all the products in my store and refusing to provide an update unless I upgraded. This is very unfair because the other products in my store are in a different location and are managed by a different provider, so why should I pay them more for something they don't manage. Now I have put my selling on hold struggling to make updates myself while looking for different provided. Buyers beware

Everybeaute
United States
Over 1 year using the app
syncX replied January 25, 2022

We apologise for the bad experience you are having. By default Stock Sync will scan all products to find matching SKU. But Stock Sync also come with a powerful filtering to scan only products by tags, vendor and many more (Learn more here https://help.stock-sync.com/article/100-stock-sync-filter-by-shopify-products). With filters, it will not scan the entire store for the matching SKU or barcode. Please contact our support to help you with the filters.

February 19, 2019

I was looking a long time for such an app/possibility of a reasonable price. The support is great the guys are really friendly an help out where needed. I would like to see more features to calculate stock estimates etc. to get out the most of the data. I think this would give this app the killer features to boost growth. Nearly everything is possible and they can integrate loads of services! Give it a try.
TOP APP AND SUPPORT!

Acqua Alpes
Austria
21 days using the app
December 26, 2019

I'm using this app to keep my stocks up-to-date and it works very well. I'm very satisfied with their technical support team. They helped me to solve my problems very quickly and efficiently. Just one more thing, I will be happier if you can provide live chat in the future.

Sonder Living
United States
Over 1 year using the app
July 4, 2023

I do not recommend to anyone, constant problems and miscommunication. Money is paid, the store does not work.

Mano batai gražūs
Lithuania
Over 1 year using the app
syncX replied July 4, 2023

Dear Mano batai gražūs,

I'm sorry to hear about your experience. We apologize for any inconvenience caused and understand your frustration.

We strive to provide the best service possible, but we fell short in your case. We value your feedback and will use it to improve our operations and address the issues you faced.

Upon checking further, it is shown that the schedule for an automatic update was NOT enabled, we enabled it.

Please inform us if there is anything else we may have overlooked. We apologize once again for any delay in addressing your concern.

Thanks,
Stock Sync Team