syncX: Stock Sync
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (1,324)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its ability to efficiently manage large volumes of data and automate inventory updates across multiple platforms, significantly reducing error risks. It features auto-archive functions and supports multiple Google Sheets, enhancing its utility for various business needs. The app is praised for its intuitive interface, reliable performance, and seamless integration with existing systems, which streamline inventory management processes. Customer support, particularly from team members like Jor, Hanah, and Faz, is noted for its responsiveness and effectiveness, with services including live meetings, prompt email responses, and helpful tutorials.
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After weeks of dealing with Support team due to problems with the product, the feeds are still not working correctly and the store has been on hold for far too long. I'm sure in some cases the app works but we have had nothing but issues trying to connect an XML feed.
Dear Footfixinc,
We are sorry to hear that you had a negative experience. We apologize for any inconvenience caused and understand your frustration.
Our team is actively working to resolve the issue. Kindly let us know which variants are not updating correctly so that we can investigate further.
Thank you for your patience and understanding.
Thanks,
Stock Sync Team
I've been using this app for a few days now and have asked support for some help in which they delivered excellent service. I've used the app for scheduled inventory update and new product import feed from my distributor which uses REST, Json or XML. The app does require some knowledge of API, but Stock Sync support was able to fill in the gaps necessary to complete my feeds. So glad I found this app rather than paying a developer an upfront cost to do the same thing. It's definitely worth investing in, even if it's for their trial period.
support is rubbish ,very frustrating and I wonder if I m dealing with ghost that can not provide a contact where I can speak to them for help, it been long trying to get this work .can any one here tell me how they manage to get theirs working as support seem to not even know about the app and re not wanting to speak over phone as its very hard to understand what he wrote in email
We have done our best with 45 replied between us. Your message has been specially handled by 3 persons, app developer, support guy, and product manager. We have been trying to tell the same message but couldn't get through. We are sorry that our app is not what you are looking for.
Great support! Quick to respond and the app itself is fantastic at keeping stock tracked across our suppliers! Recommend.
I have just used Stock Sync for just a short time now, but it has saved me a lot of time, I could not run my store without it. I thought it was very expensive at start, because I have not sold one product yet, but I never could have keep up with inventory without it. I tried to before, but to time consuming, and was never up to date. Hope to be selling some products soon, but still this is a must for me with thousands of items.
Revised:
Second thought, if you update to the next level, you will not receive a refund for the difference in the form of cash back to your credit card, only app credit for future billing, which connects you to this app. If not for this I would change to another app :-( For this I am lowering to 1 star.
revised; they have solved my problem so far
now i will need to setup the scheduled update thrrough Onedrive and i hope they wil assist if i have any queries.
thanks for your help
This app is super useful. It helped us automate daily stock updates and also helping to refresh stock data on marketplaces. Thanks a lot guys
Wow! Very terrible! I tried to upload using the CSV and then it only worked for some fields. So the rest of the fields I had to do it Manually. Now it erased most of my newly added product. Terrible!!!!!
We are sorry for the unfortunate experience that you have encountered with our system. We believe there is a misconfiguration in the Add Feed, as the Add Feed does support working on most of the fields on Shopify.
The erased products were due to your request to undo the import of the newly added products and return the credits back. Please correct us if we understood this wrongly.
Please reach out to Stock Sync - support@stock-sync.com. We can surely help you reimport the products completely as required.
We truly look forward to hearing from you again.
I have tried this app and it has performed well up till now. The support is excellent and they update regarding every issue you face during the implementation of the app. Thanks so much Stock Sync.
The application has corrupted or incorrectly set thousands of product entries during multiple runs of different import schemas. Customer support is unresponsive and takes forever even to acknowledge you have reported a problem. This is unacceptable as it leaves thousands of items with incorrect prices and quantities! I can no longer trust my product inventory being represented to my customers online due to this poorly written and supported software. Do not purchase!