syncX: Stock Sync

syncX: Stock Sync

Reviews (1,325)

Overall rating
4.6
Counts per rating level
  • 89% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its cost-effectiveness and ability to simplify inventory management across multiple platforms. It features automatic stock updates, handles large data volumes, and has a user-friendly interface. The customer support is responsive and effective, quickly resolving issues. Additionally, the app integrates seamlessly with existing systems, performs reliably with minimal downtime, and offers continuous updates and extensive educational resources to maximize utility.

April 13, 2016

The application has corrupted or incorrectly set thousands of product entries during multiple runs of different import schemas. Customer support is unresponsive and takes forever even to acknowledge you have reported a problem. This is unacceptable as it leaves thousands of items with incorrect prices and quantities! I can no longer trust my product inventory being represented to my customers online due to this poorly written and supported software. Do not purchase!

Diamonds Magic
United States
About 2 months using the app
Edited November 27, 2020

This app really works well. If you need to import stock and then keep the feed updated, this is the app for you. It fits seamless with shopify stores which is important and enables you to control a lot of features.
Raj and his team offer a very timely and professional service.

LEGACY85
United Kingdom
2 days using the app
Edited August 24, 2020

After initial problems with the CSV, everything has now worked. The team tried very hard. What is not so nice are the long waiting times. But if that is improved, everything is fine

Uhren-Schmuckladen
Germany
About 2 months using the app
May 24, 2019

This is a great App. Simple, powerful and intuitive. The support is great. I'm going to add it too to my other Shopify shops.
Totally recommended!

California Motorcycles USA
Spain
1 day using the app
December 8, 2020

Lovely app that saves a ton of time!!! Using it to sync stocks from a spreadsheet to my store, it does it automatically just providing SKU & Quantity column.

float
Germany
1 day using the app
September 17, 2015

Looks like at last might have actually worked, but would like to thank support team for all their help in my many issues. Certainly going to make my life a lot easier

Gilafare Fashion
United Kingdom
About 1 month using the app
Edited September 19, 2022

Products did NOT stay up to date, we had to cancel 8 orders because they were NOT updated with the shipper, then they refused to refund unless we reloaded. We have been online 20 years, the WORST

Elegant Wickedness
United States
About 1 month using the app
syncX replied August 23, 2022

Dear Elegant Wickedness,

We humbly apologize for the unfortunate experience you had with our application and our support service.

The support service had an issue with the Billing site which had caused the probable miscommunication.

However, we have refunded the requested amount now. We would truly like to help you resolve the issue you experienced with Stock Sync.

We have already replied to your emails and even sent a new one but have not received any response yet.
We kindly propose you reach out to Stock Sync - support@stock-sync.com - so we can be able to overcome this hurdle you have with a 1-month FREE trial.

We truly look forward to hearing from you again.

February 10, 2022

Took a while to get syncing to work but once I figured it out, this app is perfect! Can now upload inventory, prices and so much more when needed. So flexible, so many options to make life easier, automatic syncing available. This app is perfect!

ca-boutique.tintin.com
Canada
1 day using the app
April 8, 2021

Way too cumbersome to deal with the interface of this app. Its like you are working in C++ environment and on top of that upon contacting the support team; they seems irrelevant of the customer questions. I am asking something else and they are responding something else. My humble suggestion is that you MUST introduce live chat service in which you can take up customers queries in live mode and provide immediate solutions. I moves to another app where I have to pay double amount but since they resolved my questions instantly so I decided to stay with them.

Emaarkt BV
Netherlands
27 days using the app
syncX replied April 9, 2021

We are very sorry for the bad experience that you are having. We understand Stock Sync has tons of customizable settings which required spend some time to learn but once get familiar it can turn to be a powerful tool. We trace back the tickets and our team did answer more than 9 of your questions. However, we understand our last reply might be too generic and we apologize for that. I hope you could understand inventory management sometimes can be very simple and complicated so we want to ensure we are in the right direction.

January 11, 2018

Sync from google doc does not work. It has been 3 weeks since I wrote an email with the screen shots. No one has bothered to get back. Poor service!

Mrpl2
India
25 days using the app