Stocky , 231 reviews

Overall rating
2.9
Counts per rating level
  • 60% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 9% of ratings are 2 stars
  • 18% of ratings are 1 stars
July 10, 2020

The very fact that Stocky doesn't import cost prices renders it useless. I've given two stars as the rest of it looks ok.

TheArtistsQuarter
United Kingdom
Over 1 year using the app
Shopify replied August 4, 2020

Hi there, thank you for taking the time to leave a review for Stocky. We appreciate your feedback. I'm going to be following up with you via email about the feature request you've shared. Two way syncing of cost prices is something that the Stocky app developers are actively working on. We're excited to see it roll out. Regards, Lou

Edited November 11, 2018

Fantastic app. I use it to manage my supplier orders and inventory and reporting. Support is phenomenal, Seb is amazing. They really consider feature requests and often build them within days.
Best experience I've had with any shopify app, ever. Thanks

Curvy
Australia
About 1 month using the app
April 5, 2017

worth having and worth the money for sure. it's just a little hard to undertand how all the featurs works.

Ecigaretteempire
United States
Almost 2 years using the app
Edited July 13, 2021

Shopify loves making things harder on their customers, and trying to force them to spend more money every month. Another terrible app to go along with the worst POS system ever made. If you see shopify is the developer just assume its worthless. UPDATE: Shopify has just made their inventory manangement even worse. Yet another shady move to try and force you into paying extra for POS Pro. This company sucks

The Rivertown Inkery
United States
10 months using the app
Shopify replied May 12, 2021

Hello there! We appreciate you for taking the time to leave a review for Stocky, we really value your candid feedback.
I'm sorry to hear that you're having some trouble, I will follow up with you via email to discuss this further, as well as to get any other pieces of feedback you would be willing to share with us. Thank you, Liana.

April 18, 2018

Great app, with some super helpful functions. It is basic, but it definitely simplifies looking at out of stock variants and top up supplier orders.

Matildaslifestyle
South Africa
Over 1 year using the app
January 21, 2022

We switched to Stocky so that we wouldn't have to use different inventory systems for our website and brick and mortar. While some functionality is useful, there are some major issues. Our biggest has been that Shopify is refusing to fix a bug that makes every item show up on POs for any location, even if the item is only sold at one location. This has been immensely time-consuming and has led to us spending significantly more time on inventory management than is necessary. Buy beyond that, it was very frustrating to hear from Shopify that they're not planning to fix it at all. This clearly communicates to me that they don't actually care about our experience, and is very disappointing. I would not recommend going through the trouble of getting started with Stocky.

Venus Envy
Canada
Over 1 year using the app
Shopify replied December 11, 2022

Thank you for the review. We now have a dedicated team working on making Stocky better and have fixed the bug you mentioned in your review. There is a new option to exclude items from other locations: go to Preferences -> Forecasting, then check "Only include products associated with the receive location".

Edited April 17, 2019

Stocky is a powerful and improving platform that's now a key part of our inventory management needs.

Mister Zimi
Australia
About 1 month using the app
March 18, 2021

App is useful in some areas but completely useless in others and unfortunately since Shopify purchased it, there's no support. Shopify support has no idea how any of the functionality works and some members of the support team aren't even aware that it's now owned by Shopify. Why isn't there a support team dedicated to learning this app? I'm not sure why Shopify bothered purchasing it.

Cupcake
United States
About 1 year using the app
Shopify replied March 19, 2021

Hi there, thank you for taking the time to leave a review for Stocky. We know how important it is to be able to reach out for support which is why we have a dedicated Stocky Support team at Shopify. If you'd like to reach out to Stocky team, you can do so by emailing retail-support@shopify.com with your queries.
Your email will come directly to our team and we'll be happy to help with any questions.
You can also find this email address whenever you need it under the Help tab in Stocky.

- Barry | Stocky Support

Edited March 29, 2020

I was very surprised to find I had been billed by this App with no use (not been used or even gone billing page) or authorization being granted to add to billing

I will remove this negative rating once a refund has been processed to be for $59, and assured there will be no further deductions.

if not will continue to review on all social platforms until refund has been granted

Guys careful, they debit large amount of $59 with no authorization or use of there app

I have logged query with shopify to report and also your support channel

I see they have been billing me since September (7 x $59) and I had no idea as I have not authorized this App

From my end I expect a refund for all premiums (failing which I need to know which authority bodies, legal rights and consumer councils I need to approach to get this refund) I will also ensure I go review and warn all about them on their social pages and reviews pages) This I do feel is large amount of money for service that is not being used (ever, not trail of use) and no auth given

Merchant Hunter
South Africa
8 months using the app
Shopify replied March 30, 2020

Hi, Jared

Pat here from Shopify. I noticed that you had already emailed us prior to my getting on to this review and I have responded to that ticket. If you have any further questions about that, don't hesitate to get back to me on that ticket. I will also be sending another email incase there's anything further you may wish to add, you can contact me in either of those. Either way, the reply will come straight back to me. I look forward to hearing from you!

Pat | Shopify Support

June 16, 2020

Zero customer support, app has been down for 4 days no explanation, unbelievable that they can get away with this.

Tactical Gear
Australia
8 months using the app
Shopify replied August 4, 2020

Hi there, thank you for taking the time to leave a review for Stocky. We appreciate your feedback. I'm going to be following up with you via email about the issues you've shared. Regards, Lou