RP ProMap ‑ Store Locator
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (379)
Refine
-
By rating
What an incredible service! Got help trough VPN to get the design/layout customized. Got the professional look I wanted and the support from the team was amazing fast and good. Thanks!
Excelente servicio, me han ayudado a resolver necesidades especificas para mi tienda.
Not only is this app consistent in providing accurate information, the support team is extremely fast to reply with helpful answers! I really appreciated Jasper's assistance resolving a display issue and he got it fixed for me in less than 5 minutes. I would highly recommend users to try the free trial to get a feel of this app, and then purchase the monthly subscription as needed. It's worth the money!
I have no idea how this installed itself on our store. that was problem number one. At checkout it would prompt the buyer to use coupons that I could only assume it collects from the internet. it was unauthorized, Very janky looking pop up.
All the while disguising itself as a dealer locator? It's most likely malware. Would very much not recommend Installing.
Thank you for your feedback and comment. The prompt will only appear to users on a legacy free plan. Merchants on a paid plan does not contain any ads.
We had sent a few notifications to our merchants about the change 2 weeks before the change. We deeply apologize if our previous emails did not reach you.
Jasper and his team were really responsive when I had an issue with the Google Maps API and one of the locations was not showing. Much faster service than other platforms we spend loads of money on. Highly recommend using them, and very easy platform to use and customize.
Excellent customer service. We knew the app design itself was perfect for our business. With over 5000 locations, we wanted a fast, responsive, easy to use store locator. This checked all the boxes. Unfortunately we ran into an issue when linking up the APIs, but their dev team was extremely responsive and worked through the issue to find the fix (an error we had made by mistake). The app now functions exactly as we wanted. Highly recommend.
We use this app to help our brides locate their closest bridal store. I have had a great experience with the support team any time I have a question or concern. They are quick to respond have helped me fix any issues.
I have amended my review to one star to 5 star. The app has a new owner and I have found that the company is not only very responsive but worked with us diligently to fix all of the automatic accessibility issues. I generally hear back from them either immediately or within a few hours.
FINAL UPDATE: We had sent all the screenshots and evidence that our code is not causing the issue and Shopify even clarified that they did not identify our app as the offending party.
UPDATE 4 October 2022: Shopify had replied us and stated to following:
"I only have access to the changelog on this store which does not identify specific code. I reported that I saw this app in the store's changelog which documented 5 changes to this store's theme on September 28th. I do not have access to the specific changes that were made. "
I believe there is a misunderstanding on this issue as Shopify did not identify nor point out any offending codes that were caused by the app. We would like to emphasize again that we had done thorough testing on your store and there was no speed difference even after a clean removal of the codes from your store. Do let us know if you have any further information so we can assist you.
Original Reply:
Thank you for your feedback. We had made several attempts to contact Shopify since 30 September 2022 to request for more information regarding their investigation. As of today, they had yet to provide us with any evidence which code is deemed to be the "offending code" apart from "the issue is resolved".
We had done several tests to ensure our code is not causing any issues with the speed of your store. One of the test involve removing the codes entirely from the themes and the performance reflected is the same.
We will update you further once Shopify provided us with more information. Thank you.
They helped me quickly and professionally. The whole process was smooth, efficient, and stress-free. I really appreciate the excellent service and highly recommend them!
Thorough in communication and prompt to resolve my issue.
