Overall rating
Counts per rating level
  • 88% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
May 11, 2023

Amazing App
Amazing team. They help me with all my problem during the setting of my website.
And the app Is just wonderful

Always Hungry
Time spent using app: 28 days
January 23, 2023

Does not work with Shopify's Order Printer and can only use their Email Confirmation Template (no customizations). Also had repeated issues with service outages -- delivery option would disappear and reappear randomly. Also had order that were completed without any date selection at all (which is supposedly required to move past cart page to checkout) and their support couldn't explain this or offer any solution and just told us to wait for it to happen again...which it did. Also experienced the date and month switching assignments (so customers who chose January 4 at checkout would get email confirmation reading April 1...ditto Order Printer printouts). We "band-aid-ed" these ongoing issues for months...sometimes contacting their support and sometimes fixing it ourselves with custom code in Email Confirmation template and Order Printer template. We also shared screenshots and snippets of code with Customer Support to demonstrate these issues and prove they were isolated to this app, but Customer Support's responses were of no help. After months of issues, this app's Customer Support finally admitted that their app does not work with Order Printer and that Email Confirmation must exclusively be their template without any changes or customization. If they had admitted this from the start, it would have saved us lots of time and months of subscription fees. This--along with replies from customer service that were not complete sentences and very difficult to understand in English--plus the service outages we experienced and inconsistencies of submitted orders led us uninstall the app.

Goose the Market
United States
Time spent using app: Over 2 years
Amai replied March 5, 2023

Thank you for your review. Shopify Order Printer cannot be "plug and play" instantly with other apps as they have issues integrating with their own as well. As mention to you via our support, in order to get it to work, a code snippet is required to be inserted to both your store and the Email Confirmation template (based on the 1 star review of the Shopify Order Printer app, this seems to be the norm).

We had tried to follow up with you several times after sending you the codes but there was no further reply. Do let us know need our further assistance on this.

September 27, 2022

Really great service, needed extra help and they went above and beyond to help get it working for us. Really great job and will help us with out Local pickup!

HW Lounge
United States
Time spent using app: 5 days
Amai replied October 13, 2022

Thanks a lot ! We value customer satisfaction as always :)
Feel free to contact us back, if you need further assistance.

September 23, 2022

Support hat super geklappt! Ich hatte ein Problem mit der Einrichtung und habe über den Chat schnell Hilfe bekommen.

Confiserie Endle
Time spent using app: Over 1 year
Amai replied October 13, 2022

Thank you for the kind words ! Good Luck to your business :)

September 22, 2022

The app breaks every other month, you will need to reach out to support for them to update which will take time (which affects your business). It is as if they push updates to their app without testing end to end. We always request their customer service to update our calendar so the store is open on certain dates, however they never do (even tho they should be able to do on the backend).

PDX Platters
United States
Time spent using app: Almost 2 years
August 25, 2022

We used this app for more than 3 years without major issues. Now they changed and completely broke the app and we are left with a non functioning order system, loosing money. The assistance gave us just a standard reply and, worst of all, asked for administration access to the app and completely broke things.

Pane pizza grissini senza glutine Fornoo
Time spent using app: Over 2 years
August 24, 2022

Good plugin. Works as it supposed to work. Their technical support is fast and top notch! Really helpful people :)

Campusravita Oy
Time spent using app: 3 months
Amai replied October 13, 2022

Thank you for your kind feedback. We value customer satisfaction as always, if you require further assistance, do not hesitate to contact us again !

August 16, 2022

Useless app. Useless customer service.
If you value your sanity stay far away from this app. App never works properly and the customer care is never online. In today's day & age 24/7 support is critical.

Jam Clothing
South Africa
Time spent using app: Over 2 years
Amai replied November 15, 2022

Thank you for the feedback. We had made several attempts to contact you. We replied the chat, sent and email and even made attempts to call you. In each attempt you never replied.

July 14, 2022

The app is working great for my store. I had some problems with app, but the support fixed all issues

Time spent using app: 8 months
Amai replied July 19, 2022

Thank you! We highly appreciate your feedback :) If you require further assistance, please do not hesitate to contact us again.

June 2, 2022

Assistenza rapida e puntuale per risolvere i problemi in fase di integrazione del plugin. Disponibili anche a personalizzazioni!

Time spent using app: 17 days
Amai replied June 5, 2022

Thanks! It's our pleasure to keep clients satisfied.
Good luck to your business :)