Subliminator , 125 reviews
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If you want long ship times to customer and a support team that only tells you they will forward issues to production and never hear anything else back, or that a replacement product will be produced and shipped on 12/13/18 and on 01/22/19 you and the customer are still waiting for confirmation, use this app.
Print on Demand is not supposed to have issues like these!!
STAY AWAY! RUN NOW! Save yourself a bunch of headaches and refund fees.
Thank you for your review. Although it wasn't all doom and gloom, we did have some backend issues getting reshipments out in time. Since then we've made some major changes in our workflow and backend, where reshipments are handled smoothly and you see them as new orders inside the Subliminator app. Give us a second chance. :)
I like the App and the product pricing makes Subliminator a good option to go with, however, their App is very limited when it comes to editing designs. You have to create a design from scratch if you need to make any changes to it. Also their app doesn't work well with many of the themes out there. So we've had to process orders manually with them. Their customer service is also VERY slow to respond which makes it even harder to work with them.
Hi there,
We would love to learn more about the issue you're facing. As far as we are aware, our app works with every Shopify store theme, and we haven't had any complaint about this in past years. Our app follows the standard set up by Shopify, and if our app wasn't working well with store themes then Shopify wouldn't let us provide our services in their app store in the first place.
If you could take the time to reach out to support@subliminator.com and reference this review with some additional info, so we can figure out why our app isn't working correct for you? It would be greatly appreciated so we can keep improving upon our services.
Limited experience so far, but what I have encountered is a very professional team happy to help and an easy to use app. They are my #1 POD company of choice for those reasons.
Thank you for your kind review. If there's any feedback you might have for us in the near future, don't hesitate to reach out to our support team.
So far not super happy so far. Might change this when the product arrives. So far, when I asked for status I was told to it can take up to seven day, in other words dont ask until the time is up. Then the product wasn't finished on time. Now I cant get the DHL tracking number from their customer service. It says it right in the app it shipped via DHL and USPS. But they give you some random tracknator number that is their way of masking that the product comes from China. This is useless for me. I have asked 4 times. Hopefully the sample is good, if not I will be done with them. Updated 7/15. The product finally arrived after 34 days. Not great, would give it a 2 of 5. The shirt was too shiny, too thin and seemed to have a bit of strange cut. It wasn't the worst thing I have ever seen, but would only upset my customers if this is the quality they receive after waiting over a month (which nobody wants in this day and age). They did eventually refund my purchase after I got shopify involved. That said, none of the tracking ever worked until after the package was delivered which defeats the point of a tracking number. I found them difficult to deal with, they never accepted any responsibility for anything. The item shipped late and took longer than expected to arrive. They say that is because of the pandemic, and that they changed shipping companies. If that is truly the case change your website to show what we should expect. Its been a more than a year, you can change that info on your site to reflect current turn times and shipping issues. Bottom line, if you respect your customers avoid this app.
Based on the last review, I'm deleting this app without even looking at it. China needs to wake up and realize that they can't shut down for that long just because of the Chinese New Year and still expect to do business with the rest of the world.
Thank you for your review. Based on the last review, we've just left a reply there. To sum it up: We never closed for 6 weeks as the previous review mentioned. We only closed for 2 weeks, and got rid of our backlog of orders in the first week after that. And we are expecting to decrease this closing time even more so for the next year. Give us another chance :)
Product quality is good overall. I had one item come in super wrinkled with black dirt or ink or something. It came out after hand scrubbing and washing it twice. Material on all products was of excellent quality. Shipping time, lack of tracking updates, and Shopify system integration/updates were unacceptable for me.
Thank you for your review. Have you reached out to our support regarding the item with dirt? If the mistake is on our end, and you provide clear pictures of this, we will always issue a refund or reshipment.
Regarding the shipping time/tracking I'm not sure what you're referring to. Would love to learn more about this if you could inform our support team on support@subliminator.com about this so we can find out what happened there. As normally tracking numbers always show progress and end delivery.
Terrible customer service! Please don't use this app, shipping times are terrible as well. Try Printify instead.
Hi there!
Thank you for your review. Upon further investigation with our support team I found out that:
1. You reached out to our support team asking for help with your Shopify store shipping profiles, after which a team member redirected you to contact Shopify support, as shipping profiles are related to your store settings, and not Subliminator
2. You installed the app 2 weeks ago, and have NOT placed any orders so far.
So while we're not entirely sure why you would leave us such a dishonest review, we do wish you a successful ecommerce journey. And if you change your mind along the way, you're more than welcome to try us out the next time.
Had an absolute order disaster with Printify, so we tried Subliminator. Everything comes directly from China - which we didn't like, but we were in a pinch and were severely limited in suppliers. We talked to Subliminator EXTENSIVELY before order a few thousand dollars worth of product. Subliminator said that they absolutely would have no problem meeting the deadline for the products. It turns out, they were lying. They are actually on "holiday" and can't meet the deadline. But, they're really sorry - NEXT time they'll meet the deadline. I've dealt with China for decades. There is ALWAYS habitual lying. Unfortunately, Subliminator just proved that theory right once again. We're actively looking for American companies that don't purposefully lie to get a sale. Maybe if people just stop doing business with people who lie, they will go out of business and find something they're good at.
Hi there!
I'm sorry to hear about your experience.
I checked into this for you, and according to our data, even with our small (planned) holiday, this order was still fulfilled and delivered within the timeframe estimates that were discussed with you?
Order placed: September 24
Order delivered: October 17
And while you might have had past bad experiences, lying is not part of our business.
So I'm not entirely sure what went wrong here to deserve a 1-star review from you, but I do hope the products were up to the quality you were expecting.
I'm looking at using the app, but I'm wondering how payment works. Does it charge the card I provide directly for the base cost of each order, or does it withdraw the cost from the customers account?
Hi :)
So the purpose of Shopify app store reviews is to give your opinion of us after you've used us, had some orders fulfilled, etc. Other potential new clients will look at the reviews given here, and your 3-star review of us based on absolutely nothing will only bring down our average. So removing this review would be greatly appreciated, since it isn't really a review.
Having said that: Your question is not really related to any print-on-demand service. As the principle with Shopify is that you always receive the funds from your customer into your account. The money can never go directly from your customer to a print-on-demand provider. From your side you add a billing method inside the billing settings of Subliminator.
So for example: You sell a hoodie for $60 > You get paid the $60 to your store > Subliminator automatically charges you the basecost + shipping of $34 through the billing method you've set up inside the Subliminator App.
For the next time please just contact our support through support@subliminator.com and we'll be glad to help you further over there.
Thank you :)
I like the app ,only thing that sucks is the fact that you can download it for "Free" but you need to pay them to use it anyway. You will be able to create a design but you cant save it and when you try to upload to your store it just wants you to upgrade to a paid package. It makes sense we all got to eat but why not limit a user to an amount of uploads then let them pay for a product that they cant live without. Support actually ignored me when i gave this suggestion ,I see no point paying for something I don't know works 100% from supplier to client. So I will uninstall this an look for a better option.
Hi Shoplanza,
I double checked on this with our support team, that you reached out to first. I think you might have misunderstood how Subliminator works, as it is completely FREE to create and publish product, and you only pay us when you have an order.
There is an upgrade possible, which is a paid service that comes with a free trial, but this is to create personalized products for your customers. Meaning you can add an image/text placeholder in the product which will be dynamic. So your customers can then enter their name or upload their photo on your product page.
So support hasn't ignored you in any way, but I think you misunderstood how our app actually works. Give it a try, create a product (without using the text/image placeholder option) and you'll see that you can just create unlimited products for free.
Also please reconsider this 2-star review, as it in no way reflects our services, and the whole thing is just a misunderstanding.