Reviews (1,950)

Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its responsive customer support, user-friendly interface, and robust features. They praise the quick and effective support via live chat and email, and appreciate the easy setup and seamless Shopify integration. Key features like customizable subscription plans and automated recurring payments are highlighted, significantly enhancing merchant operations and customer retention.

February 16, 2024

Charged me 100$ per month for my subscription without my approval. Extremely dishonest company to long time customers. DO NOT USE.

Sock Bro
Canada
Over 2 years using the app
Recharge replied February 19, 2024

Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan ...

October 28, 2021

The customer service team is amazing. Matt, specifically, gave me over-the-top great service until I fully understood the issue my customers were experiencing. The app is great. 4 stars only because access to the subscription portal for customers can be wonky if the proper settings aren't enabled from the get-go. Talk to a customer service person first : )

Pass the Honey
United States
Over 2 years using the app
Edited March 25, 2022

The application itself is very good when it comes to subscription type purchases. The only thing which's actually a negative is that when an "export" of cancelled subscription is made, it's given in "in full" As in there's no option to select the date for which you want the export to be given. Thanks.

SIMFORT ONLINE STORE
United States
Over 2 years using the app
February 23, 2022

So far the set up has been relatively easy. I would appreciate more visual instructions for setting things up. Breanna was super helpful and kind in answering my questions.

Vinyl Wine
United States
Over 2 years using the app
February 15, 2022

The app is a little bit confusing with its features - it's not as straightforward. However, the customer support is amazing and quick and resolved my query quickly 5 out of 5.

cuddlies.co
Australia
Over 2 years using the app
January 8, 2024

Great customer support from Kiki. Fast, resolved my questions without any fuss.

Rare Forms
United Kingdom
About 1 month using the app
Recharge replied January 16, 2024

We appreciate the five star review - and the shout out to Kiki!

- Ty Bailey | VP of Services

May 5, 2021

Easy to install. Nice sales and support team.
It would be nice if it worked better in Safari. No problems with Chrome

her1 - Natural Wellbeing
Germany
Over 2 years using the app
September 6, 2021

I never write reviews but I feel like I have to, in this case, as a warning to potential users. I wanted ReCharge to work. I've used others in this space and found them lacking. With the number of features ReCharge claims to have it felt like a no-brainer. Instead, to date, I've run into the following issues, causing us to lose revenue and customers: - ReCharge doesn't understand sales tax and ...

Kenmore Coffee Company
United States
Over 3 years using the app
June 3, 2021

Helpfull customerservice. The features requested was not avaiable. However the customer service was quick to offer other tools.

Craft Makers Collective
Denmark
Over 2 years using the app
March 11, 2022

I worked with Dora at Recharge to work out some customisations and she helped me get 3 tasks done within the first 24 hours. Super helpful!

muthapuppa
United Kingdom
About 1 month using the app