Recharge Subscriptions , 1,713 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface and robust subscription management capabilities. It's praised for seamless Shopify integration, responsive customer support, and its role in boosting recurring revenue and customer loyalty. Features like subscription pausing are particularly valued. However, some merchants suggest enhancements in reporting and customization, and find its pricing higher than similar apps.
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Customer service rep Jessie Mills is stellar. Very knowledgeable and gives quick, helpful responses. The only reason I'm not giving a 5 star is because the rest of ReCharge as an app doesn't meet her standards of service, and leaves us wanting more. Since I'm technically reviewing ReCharge I have to leave it at 4. Jessie gets 5 stars any day!
We've been using Recharge for 5 years and it has provided us with the platform to grow our subscription business very well. The customer service is always very responsive and helpfull.
There are some things I'd likely change a bit (finding past invoices is not as straightforward as one would like), but in general I find ReCharge support to be helpful. We appreciate our subscribers, and this makes holding onto them easier.
I have been using Recharge for a few years. My subscription business has grown consistently. Great customer support, which means the most to me.
Just want to share that ReCharge's customer service is on point every time I needed help. My most recent experience was with Jessie M. and it was superb. ;)
The team is very helpful - they respond very quickly and are eager to help! We struggled a bit to integrate the app with the customized elements of our site but it is now working fine.
We've run into some bumps with customer payment and billing issues and while the issues were frustrating, we really appreciate how quick and responsive the Recharge support was. Nigel was very helpful!
I am still trying to understand this app. But the customer service is very good. We use it for combining discounts and subscriptions
Overall, this app functions well and serves the purpose of providing subscription options for our products. Tech support is always helpful and responds quickly. It would be nice if products updated automatically instead of having to manually sync. Some customers have had trouble logging in and editing their subscriptions, especially on mobile devices. ReCharge suggested we change themes recently, so we did and we're hoping this cuts down on customer frustration.
The data structure is a bit weird but it works as promised! Also great CX team thanks for all the help!