Recharge Subscriptions , 1,712 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its user-friendly interface and robust subscription management capabilities. It's praised for seamless Shopify integration, responsive customer support, and its role in boosting recurring revenue and customer loyalty. Features like subscription pausing are particularly valued. However, some merchants suggest enhancements in reporting and customization, and find its pricing higher than similar apps.
Refine
-
By rating
We've been with Recharge for over 5 years now since the very beginning when I was a solo bootstrapped founder packing boxes in my living room in NYC. I 100% honestly believe that Bokksu would not have grown to where we are today if it wasn't for the superior subscription billing technology of Recharge, the caring responsiveness of their support team, and the innovative and merchant-first mindset of their entire leadership team. If you're looking for a true partner in growing your subscription box business, there is literally no other vendor app I would recommend besides Recharge.
We have used this app for a while and have no complaints. Customer service is fast, helpful and friendly.
Gordon has been such an amazing help for us. Any time I reach out for assistance, he responds quickly and ensures my question or concern is addressed. Incredible service!
I submitted a request to make a bulk edit to our order list, it was returned and completed within an hour which was a much quicker return than I was expecting. Mary was really quick and efficient and when I replied to her email she came straight back.
We use Shopify and Recharge for all of our sales transactions. We had some issues with Recharge when they were changing things around. I contacted the support team because some of the changes didn't work for us. The support team was FANTASTIC!! I worked a lot with Renata and she was so great at listening to our needs and making changes again that would work with our business and customers. Every time I have contacted them for any issue, they have been 1) HUMAN!!! 2) Great at listening and communicating and 3) Following up. THANK YOU, THANK YOU for such a great team that really CARES about their customers! It makes our jobs so much better and easier!!!
We agree - Renata is a rockstar! Wow - thank you so much for your kind words and the shout out to our hardworking support team. We strive to be there every step of the way for our merchants, no matter what changes may come along.
- Ty | VP of Services
The team at Recharge is super responsive and quick to address issues. They took feedback for future updates and let me know those features are already in the works! They fixed some glitches we were experiencing on the fly. The care is personalized and the software is extremely useful. The reps are kind. Definitely recommend.
This isn't my first time working with Recharge and it won't be my last. Recharge found the sweet spot of people + process. The team is incredible and beyond supportive. S/O to Ben M, Jaden W, & the wonderful Christian!!!! (Christian is truly the support rep of my dreams, so helpful! Everyone really cares about the tool and pushing towards improvements/reviews. I could not recommend more!
Recharge is a helpful subscription tool. We have been with them for years and years and cannot imagine another subscription tool.
Recently we were helped by Trystan, who was able to provide us with access to their Recharge's new tools like Bundles, which will vastly improve our customer experience. Thanks for the help Trystan!
Excellent service from Dora on the support team. She was able to solve my problem quickly and professionally.
Excellent customer service provided by Elli! Went above and beyond in helping and made the whole process seamless.