Recharge Subscriptions , 1,749 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its seamless Shopify integration, user-friendly interface, and robust features. They appreciate its continuous improvements, reliable platform, and customization options. The customer support is praised for prompt and effective service, with team members like Nikola C. and Mariah receiving special mentions. Unique features like password-less login and Shopify Checkout Integration are positively noted. Merchants report increased recurring revenue and customer loyalty, and value its inventory management, order rescheduling, and insightful reporting capabilities.
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We have been using recharge for quite some time now. The old pricing structure meant that they took a % of sales. The new pricing structure is still a % of sales plus an added monthly charge of £140 - this can quickly add up.
The email for the price increase justified this with the addition of new features - OK, that seemed fine.
The new features are at an EXTRA cost.
I'm not sure what happened with this company but i feel this is unjustified.
Maybe they were bought and the new owners thought they would ad these extra charges to recoup their initial investment as fast as possible.
I will be leaving recharge very soon which is sad due to the great service i used to receive.
I feel its a classic case of get customers by offering a good deal then sting them in the future by hiking prices. A sign of the times i'm afraid.
If you are reading this and want to avoid paying these awful charges then check out Appstle. Their pricing seems fair and benefits both parties involved.
Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything we can do.
Support: https://support.rechargepayments.com/hc/en-us/requests/new
- Ty Bailey | VP of Services
Customer support is superb which for me is very important!
Thank you for the shout out!
- Ty Bailey | VP of Services
Recharge has been a great partner for our business in helping us manage and build our subscriber base. They are always looking for new creative ways to offer more which I love!
We appreciate you taking the time to leave a review!
- Ty Bailey | VP of Services
Recharge has played a pivotal role in our journey to success. With its user-friendly interface and dedicated staff, Recharge has streamlined our operations and made our lives significantly easier. Trystan Plunkett has been an invaluable ally, offering unwavering support whenever we require assistance, no questions asked.
Thank you so much for your review - and the shout out to Trystan!
- Ty Bailey | VP of Services
Great support team (shoutout Irving!), works well, key to our business.
Thank you for the review - and the shout out to Irving!
- Ty Bailey | VP of Services
The Recharge services my shopify store uses are ONLY automated services, and for years they only charged ~$40/month. In 2024 they have bumped it up almost $100 MORE a month for same AUTOMATED services. Holding their customers hostage as migrating to another program would be timely and annoyingly difficult.
Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything we can do.
Support: https://support.rechargepayments.com/hc/en-us/requests/new
- Ty Bailey | VP of Services
Very good app for subscriptions and well integrated with Shopify!
Thank you for taking the time to leave a review!
- Ty Bailey | VP of Services
Jaden was a HUGE help. I appreciate Jaden taking the time to help me and providing me with additional information. 5/5 customer service representative.
Thank you for the five star review - and the shout out to Jaden!
- Ty Bailey | VP of Services
Their support team is very helpful and guided us through a big upgrade. THANK YOU!
Thank you for taking the time to drop a review!
Ty Bailey | VP of Services
I made a unique request and received impeccable service. Thank you.
Thank you for your review!
- Ty Bailey | VP of Services