Recharge Subscriptions , 1,668 reviews

Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless subscription management and robust features, which have reportedly boosted conversion rates. The customer support is highly praised for its knowledge, responsiveness, and willingness to assist with complex issues. The app's easy-to-navigate customer dashboard and back-end subscription management are also valued. Merchants also appreciate the ability to offer bundles and add-ons.

January 9, 2024

I would recommend it. Great customer service and easy to use! Although, my clients tend to have a tough time canceling subscriptions that they ordered by accident.

EssenceTree
United States
About 2 years using the app
Recharge replied January 16, 2024

Thank you so much for your review and the feedback you've provided!

- Ty Bailey | VP of Services

January 25, 2024

The app has definite limitations, but customer service is prompt and very helpful.

Steampunk Coffee Roasters
United Kingdom
Over 7 years using the app
Recharge replied January 29, 2024

We appreciate your feedback!

- Ty Bailey | VP of Services

November 9, 2023

Overall ReCharge is a very good app that provides the ability to offer subscriptions to our customers. The support team has also been very responsive and helpful in addressing any issues we have run into.

I do think that having some added customization/flexibility in the way bundles are set up and function as well as within the interface would be very beneficial and take the app to another level. Some things are a bit limited and have required workarounds.

Superior Provisions
United States
Over 1 year using the app
Recharge replied November 15, 2023

We appreciate your feedback and for your time in leaving this review!

- Ty Bailey | VP of Services

October 4, 2023

Recharge has caused me some issues over the years, but their support team really kicks butt. They've gone above and beyond to help make sure my issues have been corrected. I've been using their system for 4ish years now and I highly recommend them

Fisher's Popcorn
United States
Over 4 years using the app
Recharge replied October 16, 2023

I'm glad to hear that you've had a positive experience with our support team and that they've been able to assist in resolving your concerns. Thank you for taking the time to leave a review!

- Ty Bailey | VP of Services

August 28, 2023

The SMS feature wasn't working as expected. The 3-day notice to our customers (prior to shipment) wasn't going out. That's the most important text! Taylor P. was super helpful in getting the issue resolved. It did take a few weeks, but he maintained communication with me on a weekly basis do I knew the issue was still on his radar which gave me peace of mind. Taylor P was awesome! Thanks again for your diligence and attention to our issue. While I give the app 4 stars, I give Taylor P 5 stars!

AnnieMak
United States
Over 2 years using the app
Recharge replied August 29, 2023

We're glad to hear that Taylor was able to keep you up to date with regard to getting your concerns resolved. Thank you for taking the time to leave us a review and your feedback.
- Ty Bailey | VP of Services

February 29, 2024

I have never been a fan of this app...but I am warming to it since integrated checkout with shopify and chat support. Just had a great experience with support person Jaden Walker. Thanks

We Are Planet Hope
Canada
Recharge replied March 4, 2024

We appreciate you taking the time to leave a review!

- Ty Bailey | VP of Services

May 11, 2023

One of the best Apps for subscriptions with many more features like third-party app integration, flows, etc.

The app support experience is also good.

Nature+
United States
Over 1 year using the app
Recharge replied May 16, 2023

We appreciate your shout out to the support team - and glad to hear that you're enjoying the array of features that we have to offer to keep our merchants successful!
- Ty | VP of Services

June 29, 2023

Excellent support! Nikola was great help. Documentation could be better tho. Some things are unclear like changing some things in bulk could be better documented.

CircuitMess
Croatia
Almost 2 years using the app
Recharge replied July 3, 2023

We really appreciate your feedback and will be taking the time to bring your review up to the rest of our team for future updates. Thank you for the shout-out to Nikola!

- Ty | VP of Services

February 7, 2024

Customer service team is excellent! Really proactive and quick with solving issues and providing assistance

Shine+ Drink
Australia
Recharge replied February 12, 2024

Thank you for taking the time to leave us a review!

- Ty Bailey | VP of Services

March 24, 2023

Good application! Not much control from the admin side but ReCharge support is responsive and efficient.

FLOWER CHILD COFFEE
United States
8 months using the app