Recharge Subscriptions , 1,732 reviews

Recharge has been a good app. There have been a few tiny glitches but the suppport team has been very timely with quick fixes and good communication.

If there were something to improve upon, more UX testing with "normal" users on customer side. Some of our customers are able to manage their subscriptions easily, but we still have a number who are confused and we help with our support team.

We just recharge to handle our entire business. They are constantly looking for ways to improve and have been very responsive to our needs.

Matt was very professional and helpful. He stuck with me until the problem was fixed.

Would not use again. Changed their billing cycles without informing customers. (They did say they sent emails but I had not received any).

Last month they had billed me (a month late) for the app after they went paid, but again, I did not know that they were changing their billing. Getting a refund was difficult. Once refunded I removed the app never to be used again.

You'll imagine my surprise when a month later I am billed again for the recharge app, that has been uninstalled for over a month now.

I'd highly recommend a different app just based on this experience.

Edit Update after response:

Based on their reply it is easy to understand that recharge has been a difficult company to work with. My review was not a complaint about the app graduating to a paid app. My review IS however a complaint of their lack of communication, not informing me I was getting moved to this plan in any way whatsoever, improper billing cycles, improper billing, and unwillingness to accept the facts as they have played out.

Please re read my review recharge, I have been working within your customer service parameters, and they have failed.

On the customer service side, the individual I have dealt with this time around has been great, but unfortunately she must be getting bad information, as she was told my requested refund was completed (it wasn't).

Recharge has been wonderful to work with. They are always providing great technical support and service and are always releasing new features. I really like working with them.

Fantastic Support and Fully Featured for all types of subscription businesses. Their support is top notch and will continue working thru solutions above and beyond what most vendors would do, even for integrations to other platforms.

Great app, really help us up our subscription game. Just had to deal with customer service and they got it all sorted on live chat. would highly recommend.

Used them for years and will continue to do so. Support is top notch and they make it easy.

Recharge has been a great partner for our business in helping us manage and build our subscriber base. They are always looking for new creative ways to offer more which I love!

Working with Recharge has been great. Straightforward and easy to pick-up, everyone we have worked with has been extremely helpful in getting us on our feet and running.