Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly design and customizable subscription features, including a customer portal and a Build A Box feature. Many have noted its effectiveness in boosting sales and customer loyalty. The support team is praised for their 24/7 availability and efficient problem-solving. The app is also considered affordable for small businesses, offering a free plan up to $500 in monthly subscriptions without transaction fees. However, some merchants have reported issues with the analytics section.

November 7, 2023

Awesome and the team is really supportive!

codressing
Germany
About 10 hours using the app
Appstle Inc. replied November 8, 2023

Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.

September 28, 2023

Great customer support!
Had an issue I was struggling with, dropped a message into the chat and was resolved within minutes. Very happy!

Earthoria Limited
United Kingdom
About 1 hour using the app
Appstle Inc. replied September 29, 2023

Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)

August 16, 2023

Faultless customer service i would not go anywhere else for my subscriptions. every team member is so helpful and fixes all your needs. so happy thank you (special thank you to Bin for helping me with really useful videos)

Känsla
United Kingdom
About 9 hours using the app
Appstle Inc. replied August 17, 2023

Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)

May 16, 2023

Mitanshu was great, and solved my issue within just a couple of minutes. I hit a little bit of a bug during the install of the app, but it was quickly resolved by Mitanshu. So far so good, I am loving the ease of the app, and can't wait for the customers to start interacting with it.

SigNature Touch
United States
About 4 hours using the app
Appstle Inc. replied May 16, 2023

Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.

May 5, 2023

My company jsb skin just recently started offering subscriptions to my customers, and we decided to go with Appstle. So far the application seems user friendly and easy to manage. I did need some assistance with a few coding errors and the customer support team got right on it. She was very helpful and resolved our issue. I'm looking forward to using the app and it's entirety.

Jsb Skin
United States
About 3 hours using the app
Appstle Inc. replied May 5, 2023

Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)

September 24, 2023

great service!

C'est Lä Vé
United States
4 months using the app
Appstle Inc. replied September 25, 2023

Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.

August 29, 2023

Es una excelente herramienta para suscribir a nuestro clientes a nuestros servicios, automatizando las entregas y agilizando los pedidos.

GrouStore
Mexico
11 months using the app
Appstle Inc. replied August 31, 2023

Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.

May 31, 2023

Easy UI and supportive customer support make the whole UX much better than other subscription app!

Thanks!

elife clinic
Japan
3 months using the app
August 25, 2023

don't recommend and customer service is pretty clueless. I installed the app and it wasn't working, the radio buttons were NOT showing up on the product page, so a user could not check what frequency they wanted, and couldn't add it to their cart. I messaged customer service, and the first person said that the shopify theme was overriding the radio buttons and would look into it. Two hours later, no thing, then i messaged again and a new person came on. They had the audacity to tell me it wasn't their app widget and they couldn't do anything about it. They don't even know what their own widget looks like. I showed them proof again it was definitely theirs (it was the only subscription app I had installed, was a new store). Again they said the same thing, it's not their app widget, and they couldn't help. Wow! pretty bad customer service.

Mr. Black
United States
About 5 hours using the app
Appstle Inc. replied August 26, 2023

Dear Merchant,

We apologize for the inconvenience you faced with our app. As explained in the loom videos, the issue you encountered with the radio buttons was related to the widget that was being rendered from your own theme. I am glad we were able to align and get that sorted eventually. We are super glad to have you continue with us!

We should have been faster with the support, and I sincerely regret the experience you received from the first representative. We have put them back on training, to ensure we don’t have any gaps in our service and to meet the high bar we have set for ourselves.

Please feel free to reach out if you have any further questions or concerns.

May 2, 2023

The free version is completely USELESS. I don't know why they even bother offering it. Every single feature of any use is not included. Waste of time.

Zeno's pet supplies
United States
3 days using the app
Appstle Inc. replied May 2, 2023

This is a fake review, which us and a few other apps have been experiencing the past few days.

https://www.linkedin.com/posts/sweta-mohanty-9808a0a6_ecosystem-ecosystem-competition-ugcPost-7057060732160409601-L5z5?utm_source=share&utm_medium=member_ios

The review left within a minute of installation, and the language is not only insulting Appstle but also hundreds of our merchants who have benefitted so much from our free and starter plans that are there to encourage and support new and small businesses. The review has been reported to LinkedIn.