Reviews (3,717)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its significant business impact, streamlining subscription management, and enhancing customer experience. It offers cost-effective pricing without taking a percentage of revenue, making it ideal for small businesses. Many report increased sales and customer retention due to its ease of use and robust features. The app is praised for its user-friendly interface and comprehensive features, including customizable subscription options, Build-A-Box functionality, and seamless integration with other apps like Klaviyo. Merchants value the extensive customization options and simple-to-customize customer portal. Known for reliable performance and smooth operation, the app has a straightforward setup process, often aided by detailed tutorials and videos. It also offers smooth, often free, migration from other subscription apps. Customer support is consistently praised for its responsiveness and helpfulness, often responding within minutes. Support agents provide personalized assistance, including custom video explanations and tailored solutions. Live chat support is available 24/7, enhancing the support experience. Merchants highly recommend this app for implementing subscription services on their Shopify stores due to its value, feature set, performance, and exceptional customer support.
Refine
-
By rating
app working great, team is very friendly and always there to answer in the chat. i've had some problems with manage subscription button but they are fixing it.
Glad that we were able to meet your requirements :-) Good reviews like yours motivate us to work hard and continuously improve
Momna was fast in answering, she resolved the problem and she was very nice. Outstanding customer service
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)
Best subscription app I've used, extremely straightforward and the support has been great. Would highly recommend to anyone looking to offer a subscription plan on their site.
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth.
I'm a new user and find the portal quite tricky to use but the team are so friendly and helpful I'm learning so much! Would definitely recommend for small start ups
Thank you for your kind words. Please feel free to reach out to us, if any other help is required.
Muhammad was extremely helpful and answering my questions about my integration with my accounting app.
Thanks for your kind words. We will make sure to keep up this great work for our customers.
Dec 10, 2023 UPDATE: STAY THE HELL AWAY. THEY JUST DOUBLE AND TRIPLE BILLED HUNDREDS OF OUR SUBSCRIPTIONS. WE HAD TO MANUALY FIND, CANCEL AND REFUND OVER 300 ORDERS AND LOST OVER A DOZEN SUBS. YES THEY OFFERED A 20% DISCOUNT AFTER APOLOGIZING. JUST A LOT OF HEADACHES. TRYING TO FIGURE OUT A MIGRATION STRATEGY...
January 9, 2023 UPDATE: Like I said before, they will pacify you, blame Shopify, tell you they opened a ticked with Shopify, and you will never hear from them again. Still have not heard from them - supposedly they opened a ticket with Shopify - but they were very quick to reply to my review update / change on Dec 5 when I dropped them to 1 star.
December 5, 2022 UPDATE: After approximately 16 months of using the app, I am changing my rating just because of lack of support. Support has really gone so downhill over the last 6-9 months, it is sad!!! Changing my 5-star review to 1 star because response time has become unacceptable. I was probably one of their first 100 customers. I have over 4000 subscriptions and have been very patient but really their support has become an issue. It's not just "growing pains" anymore - they will pacify you and/or blame Shopify until you're blue in the face - to the point where you just give up and try to find a workaround.
Dear Merchant,
As we shared the error, it's coming while invoking Shopify API. We are filing a partner ticket but until then, we can't do anything about it. We are not seeing that issue with any other store, hence we will need to consult with Shopify on it.
Regards,
Ria
We were looking for a subscription app that allowed us to have subscription plans based on specific variants. Appstle does that and much more. It is an amazing subscription app with a very well organized menu and a nice and clean look & feel.
Muhammad, Junaid & Hussain from the support team are truly amazing. They are super quick to answer questions and go the extra mile suggesting what might work best. Simply 5 stars.
Keep up the good work guys!
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth.
Had a good experience with the engineers who helped fix an ongoing issue with my products not being able to be added to basket. Not great experience losing sales but good engineer support and super quick fix
Dear Merchant,
This is Ria, the co-founder of Appstle. Thank you for your feedback. Regarding the issue you faced, it was due to 'app embed' being enabled when a theme update happened. Whenever app embed is enabled for any app, it becomes Shopify's responsibility to inject the code into the theme and ensure that the widget is published. So, when a store theme is changed by the merchant or is updated by the theme developer, the widget can stop working because of the mismatch between the app's selector (code) that Shopify injects into your store, and the selector needed to work with the updated theme. In your case, when the mismatch happened, our team manually updated the selector to the correct, unique and clean one, to have the widget appear again.
Because Shopify injects the code for all embedded apps directly, it is outside our app's (or any other Shopify app's) scope to automatically intervene It will need to be done manually. The only way to prevent this mismatch completely, is to switch off the app embed toggle. Our team has shared the necessary screenshot. Please feel free to reach out at ria@appstle.com if you have any other questions.
Seriously the best customer service I've ever experienced. Reasons below:
1. Super quick to reply to you on the chat (3 min average, max 10 min)
2. Always know what the problem is and is always an easy fix (whether they do it themselves or guide you through it)
3. They record little videos for you to follow the instructions. SUPER helpful!
4. I feel super confident using this product knowing that any issue will be resolved. 100% recommend
Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.
Very helpful and responsive customer service. Really like this app - very powerful and a useful upsell feature.
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth.