Reviews (3,710)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its comprehensive subscription management features and user-friendly interface. Key features like Build-A-Box enhance customer engagement by allowing customization of subscriptions. The app is praised for its seamless Shopify integration and reliable performance. Additionally, the customer support team is noted for their responsiveness and effectiveness in providing real-time solutions, contributing to improved customer retention and satisfaction.
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I highly recommend this app. The customer service team is amazing and went above and beyond to handle my initial concern and provide excellent service beyond that.
The app is user-friendly and when I ran into a minor issue and was ready to uninstall and cancel my free trial the customer service rep went into the code and customized the widget to my specifications.
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)
Honestly, one of the best Subscription apps with fantastic support. I had issues with two other apps and wish I used this one before the others. I offer a service based business and customers need to pause, cancel etc their own subscriptions. This app allows that. The main reason for the 5 star review though, is the fantastic customer service.
Thank you for the great review! We’re glad to be a part of your store’s ecosystem, and support you in your growth.
The chat support was super quick and helped way more than just sending a video link. Once Annie realized that my issue was greater than the normal need, she jumped into our account and fixed it! Definitely better support service than i expected, especially when i needed it most.
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)
I have not yet had the chance to use the app in its entirety, however setting up the app I had an issue that I did not know how to fix. I simply messaged the chat and in less than a minute I had a response! Mona was incredible and helped solved my issue so quickly! The best customer service I have experienced thus far :) Can't wait to start using the app!!
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)
So far so good! Move from Recharge to Appstle, it's a lot easier to use and customer support is outstanding! Thank you Muhammad for all the help!
Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.
I was looking for a subscription app for my website and came across this one. Upon downloading the app I was offered help by Muhammad that was extraordinary. I was helped out and all my questions were answered perfectly and quickly. The app itself is also amazing and I highly recommend it.
Thanks a lot for your kind words. We will make sure to keep up this great work for our customers.
Great talking with Hussain very informational. Has given me the keys to the car and the ability to create a great subscription service for my brand. The support that they give helps you quickly and in a timely manner to get you through the tough questions you might need to be resolved.
Thank you so much for your support! We are so happy that you feel Appstle Subscriptions is the right fit for your business.
don't recommend and customer service is pretty clueless. I installed the app and it wasn't working, the radio buttons were NOT showing up on the product page, so a user could not check what frequency they wanted, and couldn't add it to their cart. I messaged customer service, and the first person said that the shopify theme was overriding the radio buttons and would look into it. Two hours later, no thing, then i messaged again and a new person came on. They had the audacity to tell me it wasn't their app widget and they couldn't do anything about it. They don't even know what their own widget looks like. I showed them proof again it was definitely theirs (it was the only subscription app I had installed, was a new store). Again they said the same thing, it's not their app widget, and they couldn't help. Wow! pretty bad customer service.
Dear Merchant,
We apologize for the inconvenience you faced with our app. As explained in the loom videos, the issue you encountered with the radio buttons was related to the widget that was being rendered from your own theme. I am glad we were able to align and get that sorted eventually. We are super glad to have you continue with us!
We should have been faster with the support, and I sincerely regret the experience you received from the first representative. We have put them back on training, to ensure we don’t have any gaps in our service and to meet the high bar we have set for ourselves.
Please feel free to reach out if you have any further questions or concerns.
Simply an amazing development team behind this app. Small but mighty and quick in response. The app itself outshines any other subscription app at a fraction of its cost. The coding is superb and I had no problem customizing any aspect. Highly recommend.
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)
Great customer service!
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)